At a Glance
- Tasks: Coordinate busy schedules for technical teams and ensure exceptional customer service.
- Company: Global leader in climate control solutions with a focus on sustainability.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a dynamic team dedicated to creating a more sustainable future.
- Why this job: Be the operational hub connecting customers and technicians while making a real impact.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Scheduler to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Scheduler, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Scheduler in Portsmouth employer: Oyster Recruitment Limited
Join a global leader in climate control solutions as a Scheduler in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a strong emphasis on employee growth, our company offers fantastic career progression opportunities, comprehensive training, and a supportive work culture that values proactive problem-solving and teamwork. Enjoy generous benefits including private medical insurance, enhanced pension plans, and the chance to contribute to a more sustainable future while building lasting relationships with customers and technicians alike.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Scheduler, you'll need to juggle calls and emails like a pro. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Scheduler in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer care. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed busy schedules and built strong customer relationships.
Showcase Your Problem-Solving Skills:In your application, mention times when you’ve tackled challenges head-on. We love proactive problem-solvers who can think on their feet!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with the key tasks like managing schedules, processing invoices, and building customer relationships. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about customer focus, be ready to share examples of how you've excelled in customer service in the past. Think of specific situations where you resolved issues or improved customer satisfaction. This will highlight your proactive problem-solving abilities and your passion for delivering exceptional service.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle high-pressure situations, such as scheduling conflicts or urgent customer requests. Prepare some scenarios from your previous experience where you successfully navigated similar challenges. This will showcase your analytical thinking and organisational skills.
✨Communicate Clearly and Confidently
Effective communication is key in this role, so practice articulating your thoughts clearly. During the interview, ensure you listen carefully to questions and respond thoughtfully. Use examples to back up your points, and don’t hesitate to ask for clarification if needed. This will demonstrate your strong interpersonal skills and ability to build relationships.
