At a Glance
- Tasks: Coordinate busy schedules and connect customers with technicians in a dynamic environment.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a proactive team focused on continuous improvement and exceptional service.
- Why this job: Make a real impact while supporting a team dedicated to sustainability.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Hire Co-ordinator to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Hire Service Desk Co-ordinator, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads in the hire environment.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Hire Coordinator in Portsmouth employer: Oyster Recruitment Limited
Join a forward-thinking global leader in climate control solutions as a Hire Coordinator in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a strong emphasis on employee growth, our company offers fantastic career progression opportunities, comprehensive training, and a supportive work culture that values teamwork and innovation. Enjoy generous benefits including private medical insurance, enhanced pension plans, and the chance to contribute to a sustainable future while making a real impact in your role.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Hire Co-ordinator, you'll need to juggle calls and emails like a pro. Role-play with a friend or use our resources to sharpen your verbal and written skills before the big day.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Hire Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hire Co-ordinator role. Highlight your customer care experience and any relevant technical coordination you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your proactive problem-solving skills can benefit our customers. Keep it engaging and personal – we love a good story!
Show Off Your Communication Skills:Since you'll be the hub connecting customers and technicians, it's crucial to demonstrate your effective communication abilities. Use clear and concise language in your application to show us you can convey information well – both written and verbally.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Co-ordinator. Familiarise yourself with scheduling processes, customer care principles, and how to handle high-volume calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved issues in a busy environment. Highlight your analytical thinking and how you've supported technicians or customers in the past. This will show that you're proactive and ready to tackle challenges head-on.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly, both verbally and in writing. During the interview, ensure you listen carefully to questions and respond thoughtfully, showcasing your interpersonal skills and ability to build relationships.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple schedules and tasks, be ready to discuss how you stay organised. Share tools or methods you use to prioritise work and manage time effectively. This will reassure the interviewer that you can handle the demands of the position.
