At a Glance
- Tasks: Create unforgettable experiences for guests and enhance their stay with personalised service.
- Company: Luxury hotel in Milton Keynes focused on exceptional customer service.
- Benefits: 28 days holiday, staff discounts, free meals, and training opportunities.
- Other info: Flexible hours and own transport needed; great career growth potential.
- Why this job: Join a dynamic team and make every guest's visit memorable and special.
- Qualifications: Experience in luxury hospitality and strong communication skills required.
Are you passionate about delivering exceptional customer experiences and creating memorable moments for every guest?
Our client, a luxury hotel in Milton Keynes is looking for a confident and personable Guest Relations Executive to play central role ensuring every visitor enjoys a seamless and personalised stay from the moment they book until they leave.
This is a varied, customer focused role where no two days are the same. You'll spend your time building relationships with guests, coordinating special requests, identifying opportunities to enhance each stay and maximising revenue through personalised recommendations, upselling and encouraging future direct bookings.
The role is full time and requires flexibility work hours in line with business needs.
Key Responsibilities:
- Welcoming guests with a warm, professional approach and ensuring every arrival feels special.
- Building genuine relationships to understand guest preferences and tailor their experience.
- Responding quickly and professionally to guest enquiries, requests and concerns, resolving issues with confidence.
- Identify and promote upselling opportunities including room upgrades, spa services and dining packages.
- Manage VIP arrivals and coordinate special occasion arrangements.
- Encourage OTA guests to make direct bookings for future visits.
- Carrying out regular checks across the hotel to ensure presentation and service standards remain exceptional.
- Supporting the Duty Management and the wider hotel operation by working collaboratively across departments to ensure a seamless guest experience
- Seek guest feedback proactively to identify areas for service improvement.
- Maintain professional appearance and represent the Hotels high standards at all times.
Who They’re Looking For:
- Previous experience within a luxury hotel, guest services or front office environment and genuinely enjoy creating positive experiences for customers.
- Proven ability to upsell products and services to maximise revenue.
- Strong communication and interpersonal skills to engage with diverse guests.
- Professional appearance and calm demeanour under pressure.
- Excellent problem-solving ability to resolve concerns effectively.
- Strong organisational skills to manage multiple priorities.
- Flexible approach to working hours.
Benefits:
- 28 days holiday
- Staff, friends and family rates on food, beverage, spa, hotel stays
- Free onsite parking
- Meals included while working
- Training and development opportunities
- Long service rewards
- Birthday dining vouchers
The property is not easily accessible by public transport, so access to your own transport is essential.
If you are an experienced hospitality professional who is passionate about delivering outstanding service and creating exceptional guest journeys from arrival to departure, then this is the perfect opportunity got you.
Apply Now!
Guest Relations Executive in Northampton employer: Oyster Recruitment Limited
Join a leading international company in process temperature control and HVAC solutions, where your expertise as a Commercial Gas Engineer will be valued and rewarded. Enjoy a competitive salary, extensive benefits including door-to-door payments, and opportunities for career progression, all while working predominantly on-site close to home. With a strong commitment to employee growth and a supportive work culture, this is an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Executive in Northampton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Oyster Recruitment Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Oyster Recruitment Limited
Don't be shy about reaching out to Oyster Recruitment Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Relations Executive in Northampton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Oyster Recruitment Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Oyster Recruitment Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
