At a Glance
- Tasks: Coordinate busy schedules for technicians and ensure exceptional customer service.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a team dedicated to creating a more sustainable future.
- Why this job: Be the operational hub connecting customers and technicians while making a real impact.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Scheduler to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Scheduler, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Scheduler in Luton employer: Oyster Recruitment Limited
Join a forward-thinking global leader in climate control solutions as a Scheduler in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a strong emphasis on employee growth, the company offers 25 days of holiday, private medical insurance, and enhanced pension plans, ensuring a supportive work culture that values your contributions. This role not only allows you to develop your organisational skills but also provides fantastic career progression opportunities while being part of a team dedicated to creating a more sustainable future.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Luton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with someone about the Scheduler role, be ready to explain why you're the perfect fit. Highlight your organisational skills and customer care experience to make a lasting impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them of your great fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Scheduler in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer care. Use keywords from the job description to show we’re on the same page and that you understand what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed busy schedules and built strong relationships with customers. Let us see your personality and passion for the role!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention times when you’ve tackled challenges head-on. We love proactive problem-solvers, so give us a glimpse of how you think on your feet and keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role. Familiarise yourself with the key responsibilities like managing technician schedules and processing invoices. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about customer focus, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight your ability to build strong relationships and resolve issues proactively, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like scheduling conflicts or high-volume calls. Think of scenarios from your previous experience where you demonstrated problem-solving and organisational skills, and be ready to discuss them in detail.
✨Demonstrate Your Tech Savviness
As a Scheduler, you'll likely be using various software tools. Brush up on your Microsoft Office skills and be prepared to discuss any relevant software you've used in the past. Showing that you're comfortable with technology will give you an edge in the interview.
