Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and drive service excellence.
- Company: Join a forward-thinking company focused on outstanding service and continuous improvement.
- Benefits: Enjoy a company car, performance bonuses, and generous holiday allowances.
- Why this job: Be part of a high-performing culture that values leadership and problem-solving.
- Qualifications: Proven leadership in service operations with strong decision-making and communication skills.
- Other info: Willingness to travel nationwide is essential for this role.
The predicted salary is between 48000 - 72000 £ per year.
Our client seeks a confident, commercially minded leader to head a high-performing Service team, delivering outstanding customer experience while driving revenue and continuous improvement. This hands-on leadership role will oversee service operations, leading people, preventing issues, and enhancing every step of the customer journey.
Key Responsibilities for this Head of Field Operations Role:
- Lead and develop a field-based team of engineers and regional managers to meet KPI's and deliver exceptional service.
- Manage daily operations including job scheduling, callouts, stock, and quality control.
- Track performance metrics like first-time fix rates, SLA compliance, chargeable time, and customer satisfaction to drive improvements.
- Collaborate with Sales and Customer Service to identify revenue opportunities and support upsells.
- Handle customer escalations quickly to ensure lasting solutions and process enhancements.
- Structure and equip the department to support business growth and service delivery.
What They’re Looking For:
- Proven experience leading service or engineering operations, preferably in field-based or technical settings.
- Coaching-led leadership style with a record of building and motivating high-performing teams.
- Strong decision-making skills, commercial awareness, and the ability to improve margins.
- Comfortable using performance data to guide decisions.
- Excellent communication and influencing skills at all levels.
- Full UK driving licence and willingness to travel nationwide weekly.
Benefits for this Head of Field Operations Role:
- Company car.
- Annual performance bonus based on KPI achievement.
- 25 days holiday, gradually increasing to 28 after 5 years' service.
- Private medical cover.
- Life assurance.
- Company pension scheme.
- On-site parking.
If you’re a forward-thinking leader passionate about problem-solving and delivering excellent service, apply now to advance your leadership career.
Head of Field Operations UK employer: Oyster Recruitment Limited
Contact Detail:
Oyster Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Field Operations UK
✨Tip Number 1
Familiarise yourself with the latest trends in field operations and customer service. Understanding the current challenges and innovations in the industry will help you speak confidently about how you can lead a high-performing team.
✨Tip Number 2
Network with professionals in similar roles or industries. Engaging with others who have experience in field operations can provide valuable insights and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs you've successfully managed in previous roles. Being able to share concrete examples of how you've improved performance will demonstrate your capability to drive results.
✨Tip Number 4
Showcase your coaching-led leadership style during any discussions. Highlighting your ability to motivate and develop teams will resonate well with the expectations for this role, as they are looking for someone who can build a high-performing team.
We think you need these skills to ace Head of Field Operations UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading service or engineering operations. Use specific examples that demonstrate your coaching-led leadership style and ability to build high-performing teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for problem-solving and delivering excellent service. Mention how your decision-making skills and commercial awareness can contribute to the company's growth and service delivery.
Highlight Relevant Metrics: When detailing your previous roles, include performance metrics such as first-time fix rates and customer satisfaction scores. This will showcase your ability to track and improve service operations effectively.
Prepare for Potential Questions: Anticipate questions related to your experience with customer escalations and how you handle them. Be ready to discuss specific situations where you improved processes or resolved issues quickly.
How to prepare for a job interview at Oyster Recruitment Limited
✨Showcase Your Leadership Style
Be prepared to discuss your coaching-led leadership style and provide examples of how you've built and motivated high-performing teams in the past. Highlight specific instances where your leadership made a tangible difference.
✨Demonstrate Commercial Awareness
Understand the commercial aspects of the role and be ready to discuss how you can drive revenue and improve margins. Bring examples of how you've identified revenue opportunities or supported upsells in previous roles.
✨Use Data to Your Advantage
Familiarise yourself with key performance metrics relevant to the role, such as first-time fix rates and customer satisfaction. Be ready to explain how you've used data to guide decisions and drive improvements in service operations.
✨Prepare for Customer Escalation Scenarios
Think about potential customer escalation scenarios and how you would handle them. Be ready to discuss your approach to ensuring lasting solutions and process enhancements, demonstrating your problem-solving skills.
