At a Glance
- Tasks: Coordinate busy schedules for technicians and ensure exceptional customer service.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a team dedicated to sustainability while honing your organisational skills.
- Qualifications: Experience in customer care, strong communication, and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Hire Co-ordinator to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Hire Service Desk Co-ordinator, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads in the hire environment.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Locations
Hire Coordinator in Hampshire, Portsmouth employer: Oyster Recruitment Limited
Join a global leader in climate control solutions as a Hire Coordinator in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a commitment to employee growth, the company offers fantastic career progression opportunities, private medical insurance, and a supportive work culture that values teamwork and continuous improvement. Enjoy a generous holiday allowance and access to wellbeing platforms while making a meaningful impact in a role dedicated to creating a more sustainable future.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hire Coordinator in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Hire Co-ordinator, you'll need to juggle calls and emails like a pro. Role-play with a friend or use online resources to sharpen your verbal and written communication.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hire Coordinator in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Hire Co-ordinator role. Highlight your customer care experience and any relevant technical coordination you've done. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your proactive problem-solving skills can help us deliver exceptional service. Keep it engaging and personal!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your written application is clear and concise. Use professional language but let your personality shine through. We love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hire Co-ordinator. Familiarise yourself with scheduling techniques and customer service principles, as these will be key topics during your discussion.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with customers and technicians, be prepared to demonstrate your effective communication skills. Share examples from your past experiences where you successfully managed relationships or resolved conflicts.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific challenges in a busy service environment. Think of real-life situations where you’ve had to think on your feet and come up with solutions quickly, and be ready to discuss them.
✨Highlight Your Organisational Skills
As a Hire Co-ordinator, organisation is crucial. Bring examples of how you've managed multiple tasks or schedules effectively in the past. This will show that you can handle the high-volume demands of the role.
