At a Glance
- Tasks: Coordinate busy schedules for technicians and ensure exceptional customer service.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a team dedicated to creating a more sustainable future.
- Why this job: Be the operational hub connecting customers and technicians while making a real impact.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Scheduler to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Scheduler, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Scheduler in Derby employer: Oyster Recruitment Limited
Join a global leader in climate control solutions as a Scheduler in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a commitment to employee growth, the company offers fantastic career progression opportunities, comprehensive benefits including private medical insurance and enhanced pension, and a supportive work culture that values proactive problem-solving and strong communication. Be part of a team dedicated to creating a more sustainable future while enjoying a healthy work-life balance with 25 days holiday plus bank holidays.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Derby
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Scheduler, you'll need to juggle calls and messages like a pro. Role-play with a friend or use our resources to sharpen your verbal and written communication.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Scheduler in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer care. Use keywords from the job description to show we’re on the same page and you understand what we’re looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed busy schedules and built strong customer relationships. Let us see your personality and passion for the role!
Showcase Your Problem-Solving Skills:In your application, mention times when you've tackled challenges head-on. We love proactive problem-solvers, so give us a glimpse of how you think on your feet and keep things running smoothly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with the key tasks like managing schedules, processing invoices, and building customer relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about customer focus, be ready to share examples of how you've excelled in customer service before. Think of specific situations where you solved problems or improved customer satisfaction. This will demonstrate your proactive approach and ability to handle high-volume calls effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and organisational skills. Practice responses to questions like how you'd prioritise multiple service requests or manage technician schedules during peak times. This will help you think on your feet and showcase your analytical thinking.
✨Communicate Clearly and Confidently
Effective communication is key in this role. During the interview, make sure to articulate your thoughts clearly and maintain a positive tone. Use examples to illustrate your points, and don’t hesitate to ask for clarification if you don’t understand a question. This shows your willingness to engage and ensures you’re on the same page.
