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- Tasks: Provide top-notch support for financial software via phone and email.
- Company: Join a leading fintech company based in Poole, known for innovation.
- Benefits: Enjoy private healthcare, 25 days holiday, and a stakeholder pension.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Good IT and financial knowledge; excellent communication skills required.
- Other info: Remote work with one day in the office; ideal for organised self-starters.
The predicted salary is between 30000 - 42000 £ per year.
Remote with one day per week in the office (Poole). Candidates must be based within a commutable distance, no further than Berkshire.
Our client, a well-established and leading fintech company based in the Poole area is recruiting for a Customer Support Representative. This role is to deliver excellent first and second line support to their customers for financial software and offer outstanding customer solutions. This is an exciting time to join their team and to learn the capabilities of their software to enable you to manage the flow of incoming support requests, assess and respond to user enquiries.
Key Responsibilities and Duties- Manage inbound support tickets by telephone and email on both non-technical and technical support.
- Gather information, determine the root cause and devise solutions to resolve the query.
- Liaise with internal stakeholders and implementation consultants for swift ticket resolutions.
- Raise issues & risks to the product team and Customer Service Director where necessary.
- Work closely with the project delivery and internal product team.
- Maintain excellent relationships with customers, suppliers and third-party organisations working with the customer.
- Develop personal knowledge of business and software to support the Company’s key activities.
- Good general IT Software and/or Financial/Accounting knowledge is essential and a genuine desire to provide the best possible solutions to clients and your colleagues is essential.
- Competent user of MS Office applications including MS Excel with excellent verbal and written communication skills.
- Confident in assisting clients via telephone or email and working with external customer-facing projects.
- Experience working on multiple simultaneous projects, industrious, willing, and able to work to deadlines.
- Organised, methodical and self-motivated with the ability to prioritise, meet deadlines and manage changing priorities.
- Financial/Accounts background - A Financial/Accounts qualification would be advantageous.
- Private healthcare.
- 25 days holiday plus birthday off.
- Stakeholder pension.
- Death in service x4.
If you are interested in working for a fast-growing well-reputed fintech business and have a passion for exceptional customer service then please apply now! Salary is depending on experience. In order to be considered for the highest salary bracket for this role, you will need to have/demonstrate all the skills and experience mentioned above.
Customer Support Representative employer: Oyster Recruitment Limited
Contact Detail:
Oyster Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific software used by the company. Understanding their products will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be assisting clients directly, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've resolved customer issues in the past. This will highlight your capability to manage support tickets effectively and reassure the hiring team of your skills.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during interviews.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in financial software or IT. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the fintech industry. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Communication Skills: Since excellent verbal and written communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and colleagues.
Showcase Problem-Solving Abilities: In your application, include instances where you've identified problems and implemented solutions. This will show your potential employer that you can manage inbound support tickets effectively.
How to prepare for a job interview at Oyster Recruitment Limited
✨Showcase Your IT and Financial Knowledge
Make sure to highlight your understanding of IT software and financial/accounting principles during the interview. Be prepared to discuss how your knowledge can help you provide effective solutions to customer queries.
✨Demonstrate Excellent Communication Skills
Since the role involves assisting clients via telephone and email, practice clear and concise communication. You might be asked to role-play a customer interaction, so be ready to showcase your verbal and written skills.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you've successfully resolved issues in the past, especially in a customer service context, and be ready to explain your thought process.
✨Emphasise Your Organisational Skills
The job requires managing multiple support tickets and projects simultaneously. Share examples of how you prioritise tasks and manage deadlines effectively, demonstrating your ability to stay organised under pressure.
