At a Glance
- Tasks: Be the go-to contact for customers, resolving queries and supporting sales.
- Company: Established engineering business with a supportive team culture.
- Benefits: 25 days holiday, additional holiday options, and wellbeing support.
- Other info: Clear progression path and comprehensive training provided.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service or a relevant degree is a plus.
The predicted salary is between 25000 - 32000 € per year.
Are you a confident communicator with a proactive approach and a passion for delivering great service? We’re working with a well-established business, operating within the engineering sector who are looking for a confident and enthusiastic Customer Service Coordinator to join their support team.
As a Customer Service Coordinator, you’ll be the go-to point of contact for customers, offering advice and resolving queries. You’ll also play a key role in identifying opportunities to pass leads to the sales team, supporting wider business growth. It would be an advantage if you have experience in technical customer service, hold an engineering degree or are a recent graduate keen to apply your technical knowledge in a customer-facing role.
Key Responsibilities:- Taking incoming calls from customers, building rapport and resolving enquiries
- Working with the sales team to pass on useful customer insights and potential opportunities
- Preparing quotations making sure agreed response times are met
- Identifying ways to improve the customer journey, from first call to follow-up
- Keeping accurate records of all customer contact and interactions
- Producing reports that help the business understand customer needs and sales trends
- Previous experience in a customer service or support-based role
- Technical customer service experience, an engineering degree or a recent graduate – all advantageous
- A friendly, confident telephone manner and strong communication skills
- The ability to multitask, stay calm under pressure and work to deadlines
- A proactive mindset and a willingness to learn and improve
- Good IT skills and experience using CRM systems and Microsoft Office
- Fantastic benefits package
- 25 days holiday plus 8 days bank holidays
- Option to purchase additional holiday
- Supportive team environment with a clear path for progression
- Full induction and training
- Access to wellbeing platforms
If you are an experienced Customer Service Coordinator who thrives on helping others and enjoys a varied role, we’d love to hear from you. Apply now!
Customer Service Coordinator employer: Oyster Recruitment Limited
Join a well-established engineering business that values its employees and fosters a supportive team environment. As a Customer Service Coordinator, you'll benefit from a fantastic package including 25 days of holiday, opportunities for professional growth, and access to wellbeing platforms, all while playing a crucial role in enhancing customer experiences. This is an excellent opportunity for those looking to make a meaningful impact in a dynamic sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer. This shows your enthusiasm for the position and helps you figure out if the company is the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Coordinator role. Highlight any previous customer service experience and technical knowledge, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for delivering great service. Share specific examples of how you've resolved customer queries or improved customer journeys in the past – we love seeing real-life stories!
Show Off Your Communication Skills:Since this role requires strong communication, make sure your application is clear and concise. Use a friendly tone and demonstrate your ability to build rapport, just like you would with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the company and its products. Understand their engineering sector and how customer service plays a role in it. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
As a Customer Service Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and how they relate to the role.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, like handling difficult customers or identifying sales opportunities. Prepare examples from your past experiences that demonstrate your problem-solving skills and proactive mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
