Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for customers, handling inquiries and ensuring smooth service.
- Company: Join a dynamic team focused on exceptional customer experiences.
- Benefits: Enjoy a hybrid work model with flexibility after probation.
- Why this job: Perfect for those who love fast-paced environments and making a real impact.
- Qualifications: 2+ years in admin or customer service; strong communication skills required.
- Other info: Opportunity to collaborate with sales and production teams for seamless operations.
The predicted salary is between 24000 - 36000 £ per year.
Our client is looking for a highly skilled, proactive and customer-focused Customer Service Advisor to join their team. This is an excellent opportunity to take on a key role as the primary point of contact for customers while providing essential support to the sales team.
To thrive in a fast-paced environment, you will need to demonstrate confidence, adaptability and have a strong commitment to delivering exceptional service to ensure a seamless customer experience.
This is a hybrid role following the probation period, with three days in the office and two days from home.
Responsibilities:
- Manage a portfolio of key contracts and provide dedicated support, collaborating closely with internal teams and key stakeholders to maintain service levels and deliver a seamless customer service.
- Ensure all customer enquiries are handled promptly, effectively and with clear communication and fully resolved.
- Accurately process quotes, orders and service requests, collaborating with customers to complete necessary documentation.
- Keep customers informed of order progress, including any potential delays.
- Assist customers with returns, ensuring a smooth and hassle-free process.
- Work closely with the production team to ensure parts are dispatched correctly or returned for repair.
What they are looking for:
- A minimum of 2 years\’ experience in administration, contract management, project management, or sales, preferably within a service or consumable-related field.
- Strong customer service and communication abilities.
- Strong administrative experience with exceptional attention to detail.
- Proven track record of meeting goals and delivering results under pressure.
- Experienced in working with customers and wider teams to ensure timely delivery and effectively manage expectations.
- Proficient in Microsoft Word and Excel.
If you are passionate about delivering outstanding customer service and thrive in a dynamic, fast-paced environment, we’d love to hear from you!
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service, Distribution, and Sales
Industries
Manufacturing, Pharmaceutical Manufacturing, and Chemical Manufacturing
#J-18808-Ljbffr
Customer Service Advisor employer: Oyster Recruitment Limited
Contact Detail:
Oyster Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what you will be supporting will not only help you answer customer inquiries more effectively but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Showcase your adaptability by preparing examples of how you've successfully handled challenging customer situations in the past. This will highlight your problem-solving skills and ability to thrive in a fast-paced environment.
✨Tip Number 3
Practice clear and concise communication. Since you'll be the primary point of contact for customers, being able to convey information effectively is crucial. Consider role-playing common customer scenarios with a friend.
✨Tip Number 4
Demonstrate your teamwork skills by discussing experiences where you've collaborated with internal teams to achieve a common goal. This will show that you can work well with others to maintain service levels.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your relevant experience in customer service, administration, and contract management. Use specific examples that demonstrate your ability to handle customer inquiries effectively and your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention how your previous experiences align with the responsibilities of the Customer Service Advisor role and express your enthusiasm for contributing to the team.
Highlight Key Skills: In your application, emphasize your strong communication skills, adaptability, and ability to work under pressure. Provide examples of how you've successfully managed customer expectations and resolved issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Oyster Recruitment Limited
✨Show Your Customer Service Skills
Be prepared to share specific examples of how you've successfully handled customer inquiries in the past. Highlight your ability to resolve issues promptly and effectively, as this role heavily relies on strong customer service skills.
✨Demonstrate Adaptability
Since the job requires thriving in a fast-paced environment, be ready to discuss situations where you had to adapt quickly to changes or challenges. This will show your potential employer that you can handle the dynamic nature of the role.
✨Highlight Your Administrative Experience
Make sure to emphasize your administrative skills, especially your attention to detail. Discuss any relevant experience with processing orders, managing contracts, or using Microsoft Word and Excel, as these are crucial for the position.
✨Prepare Questions About Team Collaboration
Since the role involves working closely with internal teams and stakeholders, prepare thoughtful questions about how collaboration is fostered within the company. This shows your interest in teamwork and your proactive approach to ensuring seamless service delivery.
