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- Tasks: Ensure a seamless customer experience for high net worth clients through efficient query resolution.
- Company: Join a well-established business in Winchester known for exceptional service.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Perfect for those who love building relationships and delivering top-notch service.
- Qualifications: Previous customer service experience, ideally in luxury retail, is essential.
- Other info: Familiarity with CRM systems and sales order processing is preferred.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to join a growing team in Winchester as a Customer Relations Specialist? Our client, a well-established business based in Winchester, is seeking a highly organised and customer-focused Customer Relations Specialist. In this role you will be responsible for ensuring a seamless customer experience for high net worth clients through efficient query resolution, proactive communication and close collaboration with internal teams. You will be helping to build relationships with Interior Designers and Architects. It’s an excellent opportunity for someone who takes pride in delivering exceptional service and building strong client relationships.
Key Responsibilities:
- Arranging customer returns, collections and ensuring return requests are processed efficiently
- Working closely with the finance team ensuring credit notes and refunds are processed as soon as possible
- Processing replacement orders ensuring they are prioritised for dispatch and the customer is kept always updated
- Responding urgently to customer complaints. Liaising with colleagues and managers to find the best solutions for customer issues
- Ensuring all customer complaints are logged and tracked through to resolution
- Actively seeking and sharing customer feedback with colleagues and other departments to ensure the highest quality products and services and to continually strive for improvements
- Booking deliveries for new orders and liaising with the logistics team to ensure orders are dispatched
- Monitoring and responding to website enquiries/orders
Experience:
- Previous experience in Customer Service, ideally in a luxury retail/ high net worth customer setting
- Passionate about delivering exceptional customer service while building strong relationships
- Strong problem-solving skills ensuring customer solutions are followed through
- Ability to stay calm under pressure, multitask, and prioritise effectively
- High attention to detail and strong organisational abilities
- Excellent written and verbal communication skills
- A collaborative team player, willing to support colleagues across departments to meet customer needs
- Experience working with international customers, preferred
- Familiar with CRM systems
- Knowledge of sales order processing and systems such as SAP, Sage, or Datafile
- Proficiency in Microsoft Word and Excel
This is a fantastic opportunity for a passionate Customer Relations Specialist. Apply now to hear more about this exciting opportunity.
Customer Relations Specialist employer: Oyster Recruitment Limited
Contact Detail:
Oyster Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Specialist
✨Tip Number 1
Familiarise yourself with the luxury retail sector and high net worth clientele. Understanding their expectations and preferences will help you tailor your approach during interviews and discussions.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle the challenges that may arise in this role.
✨Tip Number 3
Showcase your experience with CRM systems and any relevant software like SAP or Sage. Being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your collaborative experiences. Since this role involves working closely with various teams, sharing examples of successful teamwork will highlight your ability to contribute positively to the company culture.
We think you need these skills to ace Customer Relations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in luxury retail or high net worth settings. Use specific examples that demonstrate your problem-solving skills and ability to build strong relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention how your previous experiences align with the responsibilities of the Customer Relations Specialist role and express your enthusiasm for working with high net worth clients.
Highlight Relevant Skills: In your application, emphasise your organisational abilities, attention to detail, and proficiency with CRM systems. Mention any experience you have with sales order processing and tools like SAP or Sage, as these are important for the role.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this position, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with customers or colleagues in past roles.
How to prepare for a job interview at Oyster Recruitment Limited
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in luxury retail or high net worth settings. Highlight specific examples where you successfully resolved customer issues or built strong relationships.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you faced challenges and how you overcame them. Employers are looking for candidates who can stay calm under pressure and find effective solutions quickly.
✨Emphasise Attention to Detail
Given the nature of the role, it's crucial to show that you have a keen eye for detail. Prepare to discuss how you ensure accuracy in your work, especially when processing orders or handling customer complaints.
✨Prepare Questions About Team Collaboration
Since this role involves working closely with various teams, come up with questions that show your interest in collaboration. Ask about how different departments interact and support each other in delivering exceptional customer service.
