At a Glance
- Tasks: Coordinate busy schedules for technicians and ensure exceptional customer service.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a team dedicated to creating a more sustainable future.
- Why this job: Be the operational hub connecting customers and technicians while making a real impact.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Scheduler to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Scheduler, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Scheduler in Cardiff employer: Oyster Recruitment Limited
Join a forward-thinking global leader in climate control solutions, where your role as a Scheduler in Southampton will place you at the heart of a dynamic team dedicated to exceptional customer service. With a strong emphasis on employee growth, you'll benefit from comprehensive training, a supportive work culture, and opportunities for career progression, all while enjoying generous holiday allowances and private medical insurance. This is more than just a job; it's a chance to contribute to a sustainable future in a vibrant and collaborative environment.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Scheduler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to scheduling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills during interviews! Bring examples of how you've successfully managed schedules or improved processes in previous roles. This will demonstrate your proactive problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Scheduler in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer care. Use keywords from the job description to show we’re on the same page!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed busy schedules and built strong customer relationships.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We want to see that you can connect with both customers and technicians!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates like you.
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Make sure you thoroughly understand the Scheduler role and its responsibilities. Familiarise yourself with the key tasks like managing schedules, processing invoices, and building customer relationships. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Care Skills
Since this role is all about customer focus, be ready to share examples of how you've provided exceptional service in previous jobs. Think of specific situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your proactive problem-solving abilities.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various scheduling scenarios or customer interactions. Practice answering these types of questions by thinking through potential challenges you might face in the role and how you would address them. This will show your analytical thinking and readiness for the job.
✨Communicate Clearly and Confidently
Effective communication is key in this role, so practice articulating your thoughts clearly. During the interview, make sure to listen carefully to questions and respond thoughtfully. This will not only showcase your verbal skills but also your ability to build strong relationships, which is crucial for a Scheduler.
