At a Glance
- Tasks: Coordinate busy schedules for technicians and ensure exceptional customer service.
- Company: Global leader in climate control solutions based in Southampton.
- Benefits: 25 days holiday, private medical insurance, enhanced pension, and career progression.
- Other info: Join a team dedicated to creating a more sustainable future.
- Why this job: Be the operational hub connecting customers and technicians while making a real impact.
- Qualifications: Experience in customer care, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 40000 £ per year.
Are you skilled in co-ordinating busy schedules of technical teams and thrive in busy, customer-focused environments? Our client is a global leader in climate control solutions looking for a Scheduler to join their Southampton team. If you are a proactive problem-solver with a talent for organisation and a passion for customer care, this could be the perfect role for you.
As a Scheduler, you'll be the operational hub connecting customers, technicians and management. You'll manage scheduling for planned preventative maintenance, customer breakdowns, warranty work and commissioning activities. Your role is crucial in ensuring customers receive exceptional service whilst supporting technicians to deliver quality work. You'll process invoices, generate performance reports and drive continuous improvement through clear communication and strong relationship building across the regional service desk.
Key Responsibilities:- Handle high-volume incoming calls with a proactive approach, prioritising customer needs and service requests.
- Schedule technician work for planned preventative maintenance, customer breakdowns, warranty and commissioning workloads.
- Build and maintain strong customer relationships, acting as a trusted point of contact throughout service delivery.
- Process invoices timely within agreed approval and target limits across departments.
- Generate regular reports on completed invoiced work orders for management review.
- Support service technicians and coordinate appropriate team cover during peak service periods.
- Communicate updates to supervisors, technicians and customers, identifying opportunities for continuous improvement.
- Share key customer insights to enhance service delivery and customer satisfaction.
- Proven experience in a customer care or service support role.
- Excellent interpersonal skills with the ability to motivate and support technicians.
- Effective written and verbal communication abilities.
- Experience processing invoices and purchase orders.
- Analytical thinking and problem-solving capabilities.
- Proficiency in Microsoft Office.
- Knowledge of manufacturing industry (advantageous).
- 25 days holiday plus bank holidays.
- Option to purchase additional holiday.
- Private Medical Insurance.
- Death in service.
- Enhanced pension.
- Full induction and training.
- Access to wellbeing platforms.
- Fantastic career progression opportunities.
If you are looking for a role where you can use your skills to support a team dedicated to creating a more sustainable future, we would love to hear from you.
Scheduler in Bradford employer: Oyster Recruitment Limited
Join a global leader in climate control solutions as a Scheduler in Southampton, where you'll thrive in a dynamic, customer-focused environment. With a commitment to employee growth, the company offers fantastic career progression opportunities, comprehensive benefits including private medical insurance and enhanced pension, and a supportive work culture that values proactive problem-solving and strong communication. Be part of a team dedicated to creating a more sustainable future while enjoying a healthy work-life balance with 25 days holiday plus bank holidays.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Scheduler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for scheduling roles and practice your answers. Highlight your organisational skills and customer care experience, as these are key for the Scheduler position.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled scheduling challenges in the past. This will demonstrate your proactive approach and ability to thrive in busy environments.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for Scheduler roles. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Scheduler in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and customer care. Use keywords from the job description to show we’re on the same page and you understand what we're looking for.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've successfully managed busy schedules and built strong customer relationships. Let us see your personality!
Showcase Your Problem-Solving Skills:In your application, mention times when you've tackled challenges head-on. We love proactive problem-solvers, so give us a glimpse of how you think on your feet!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Oyster Recruitment Limited
✨Know the Role Inside Out
Make sure you understand the key responsibilities of a Scheduler. Familiarise yourself with scheduling techniques, customer service principles, and how to manage high-volume calls. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising between customers, technicians, and management, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will highlight your interpersonal skills and ability to build strong relationships.
✨Prepare for Problem-Solving Scenarios
Think of specific instances where you've had to solve scheduling conflicts or customer issues. Be ready to discuss your thought process and the steps you took to resolve these challenges. This will showcase your analytical thinking and proactive problem-solving abilities.
✨Demonstrate Your Organisational Skills
Bring examples of how you've managed multiple tasks or schedules simultaneously. You could even create a mock schedule to show your organisational prowess. This will illustrate your capability to handle the busy environment that comes with being a Scheduler.
