At a Glance
- Tasks: Be the go-to person for customers, resolving queries and supporting sales.
- Company: Established engineering business with a supportive team culture.
- Benefits: 25 days holiday, wellbeing platforms, and clear progression paths.
- Other info: Full training provided in a friendly, proactive environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service or a relevant degree is a plus.
The predicted salary is between 25000 - 32000 € per year.
Are you a confident communicator with a proactive approach and a passion for delivering great service? We’re working with a well-established business, operating within the engineering sector who are looking for a confident and enthusiastic Customer Service Coordinator to join their support team.
As a Customer Service Coordinator, you’ll be the go-to point of contact for customers, offering advice and resolving queries. You’ll also play a key role in identifying opportunities to pass leads to the sales team, supporting wider business growth.
It would be an advantage if you have experience in technical customer service, hold an engineering degree or are a recent graduate keen to apply your technical knowledge in a customer-facing role.
Key Responsibilities:- Taking incoming calls from customers, building rapport and resolving enquiries
- Working with the sales team to pass on useful customer insights and potential opportunities
- Preparing quotations making sure agreed response times are met
- Identifying ways to improve the customer journey, from first call to follow-up
- Keeping accurate records of all customer contact and interactions
- Producing reports that help the business understand customer needs and sales trends
- Previous experience in a customer service or support-based role
- Technical customer service experience, an engineering degree or a recent graduate – all advantageous
- A friendly, confident telephone manner and strong communication skills
- The ability to multitask, stay calm under pressure and work to deadlines
- A proactive mindset and a willingness to learn and improve
- Good IT skills and experience using CRM systems and Microsoft Office
- Fantastic benefits package
- 25 days holiday plus 8 days bank holidays
- Option to purchase additional holiday
- Supportive team environment with a clear path for progression
- Full induction and training
- Access to wellbeing platforms
If you are an experienced Customer Service Coordinator who thrives on helping others and enjoys a varied role, we’d love to hear from you. Apply now!
Customer Service Coordinator in Bradford employer: Oyster Recruitment Limited
Join a well-established engineering business that values its employees and fosters a supportive team environment. As a Customer Service Coordinator, you'll benefit from a fantastic package including 25 days of holiday, opportunities for professional growth, and access to wellbeing platforms, all while playing a crucial role in enhancing customer experiences and contributing to the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Bradford
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the go-to person for customers, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Coordinator in Bradford
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for delivering great customer service shine through. We want to see how you connect with customers and resolve their queries, so share specific examples of your past experiences!
Highlight Relevant Experience:If you've got experience in technical customer service or an engineering background, make sure to mention it! We’re keen on candidates who can bring that knowledge into a customer-facing role, so don’t hold back on showcasing your skills.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Coordinator role. Remember, we’re looking for confident communicators!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re proactive – just like we like it!
How to prepare for a job interview at Oyster Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the company's background and their products or services. Since this role is in the engineering sector, having a basic understanding of technical terms and concepts will help you stand out. It shows you're genuinely interested and ready to engage with customers.
✨Practice Your Communication Skills
As a Customer Service Coordinator, you'll need to communicate clearly and confidently. Try role-playing common customer scenarios with a friend or family member. This will help you articulate your thoughts better and build your confidence for the real deal.
✨Show Off Your Problem-Solving Skills
Think of examples from your past experiences where you've successfully resolved customer issues or improved a process. Be ready to share these stories during the interview, as they demonstrate your proactive mindset and ability to handle challenges.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, how success is measured in the role, or opportunities for professional development. It shows you're engaged and serious about the position.
