At a Glance
- Tasks: Lead service operations, drive revenue growth, and develop high-performing teams.
- Company: Top UK provider of specialist equipment and integrated support solutions.
- Benefits: Competitive salary, supportive environment, and opportunities for innovation and leadership.
- Other info: Join a culture focused on continuous improvement and exceptional service delivery.
- Why this job: Make a real impact in a growing sector while developing your leadership skills.
- Qualifications: Proven senior leadership experience and strong commercial track record required.
The predicted salary is between 75600 - 92400 £ per year.
A superb opportunity has arisen for a Service Director to drive commercial growth, operational excellence and team development. This transformational role is for one of the UK’s foremost providers of specialist equipment and integrated support solutions, delivering end‑to‑end services spanning installation, maintenance, technical expertise, repairs, and fully managed fleet programmes.
As Service Delivery Director, you will hold full accountability for service operations across the UK, combining strategic commercial leadership with operational management. You'll drive revenue growth through innovative service solutions, pricing strategies and customer-focused initiatives, while ensuring operational efficiency, compliance and exceptional service delivery. This role offers significant scope to influence business performance, develop talent and build lasting client relationships within a growing sector.
Responsibilities- Develop and implement commercial strategies to drive service revenue growth
- Create pricing models, service packages and value-add propositions
- Monitor financial performance through KPI analysis and revenue tracking
- Identify new revenue streams including maintenance programmes and aftersales solutions
- Oversee multi-site service operations ensuring consistency and quality
- Manage service scheduling, depot performance and turnaround efficiency
- Ensure full compliance with safety, legal and industry standards
- Lead operational improvements to reduce costs and enhance customer satisfaction
- Build, motivate and develop service teams including managers, technicians and support staff
- Establish performance objectives and conduct regular team reviews
- Resolve escalated customer issues with professionalism and urgency
- Cultivate strong relationships with key clients, partners and suppliers
- Contribute to company-wide planning, budgeting and forecasting activities
- Support development of new service products and solutions
- Proven senior leadership experience within automotive, rental, fleet or related service sectors
- Strong commercial track record demonstrating revenue and profitability growth
- Experience managing service centres, technical teams or multi-site operations
- Excellent understanding of workshop operations and fleet maintenance processes
- Strong analytical capability with experience using KPIs and performance metrics
- Exceptional problem-solving and stakeholder management skills
- Ability to influence at all organisational levels and lead teams through change
- Outstanding communication skills with both technical and commercial audiences
- Degree in Business, Engineering, Automotive Management or related field
- Relevant industry certifications or qualifications are advantageous
Our client is a leading business unit within the transport industry, providing comprehensive service operations, fleet maintenance and aftersales solutions throughout the United Kingdom. The organisation fosters a culture built on continuous improvement, accountability and customer focus, with a clear commitment to delivering outstanding service and developing high-performing teams. They offer a supportive environment where leadership, innovation and operational excellence are valued and rewarded.
If you're an experienced service leader ready to drive commercial growth and operational excellence in this role, we'd like to hear from you. Please submit your CV detailing your relevant experience in service leadership, commercial management and team development. For further information about this Service Director opportunity, please get in touch.
Service Delivery Director in Birmingham employer: Oyster Recruitment Limited
Join a leading international company in process temperature control and HVAC solutions, where your expertise as a Commercial Gas Engineer will be valued and rewarded. Enjoy a competitive salary, extensive benefits including door-to-door payments, and opportunities for career progression, all while working predominantly on-site close to home. With a strong commitment to employee growth and a supportive work culture, this is an excellent opportunity for those seeking meaningful and rewarding employment.
Contact Details:
Oyster Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Director in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Director at Oyster Recruitment Limited!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Oyster Recruitment Limited or be willing to refer you for that Service Delivery Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Oyster Recruitment Limited who’s on the lookout for their next Service Delivery Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Director role at Oyster Recruitment Limited!
We think you need these skills to ace Service Delivery Director in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Oyster Recruitment Limited. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Oyster Recruitment Limited
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Oyster Recruitment Limited. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
