At a Glance
- Tasks: Manage customer enquiries, support sales, and identify growth opportunities.
- Company: Dynamic company focused on building strong customer relationships.
- Benefits: 23 days holiday, pension, free parking, and growth bonuses.
- Other info: Join a friendly team with opportunities for personal growth.
- Why this job: Be the vital link between customers and sales, making a real impact.
- Qualifications: Experience in customer service or sales support with strong communication skills.
The predicted salary is between 35550 - 43450 £ per year.
Are you a commercially minded customer service or sales support professional who enjoys building relationships and spotting opportunities?
Our client is looking for a
Customer & Sales Support Coordinator to play a key role in supporting customers, assisting the sales team and helping to develop existing and new business.
This is a varied role where you will be the first point of contact for customers and the essential link between the sales team and operations.
You'll manage enquiries, process orders, support sales activities and identify opportunities to grow customer accounts and delivering excellent customer service.
- What You’ll Be Doing
- Manage customer enquiries, orders and requests
- Build strong relationships with existing and prospective customers
- Support the sales team with quotations, proposals, samples and trials
- Follow up enquiries and sales opportunities
- Identify opportunities to grow and develop customer accounts
- Process orders and maintain accurate CRM records
- Coordinate with sales, operations, finance and logistics teams
- Handle customer queries and complaints through to resolution
- Support customer onboarding and account development
- Prepare reports and share customer feedback
Who They’re Looking For
- Experience in customer service, sales support, account coordination or a similar role
- Confident communication and telephone skills
- Strong organisation and attention to detail
- Commercial awareness and the ability to spot opportunities
- A proactive, customer focused approach
- Strong problem solving and relationship building skills
- Good IT skills, including CRM experience
- Ability to manage priorities and take ownership
Key Benefits
- 23 days holiday plus bank holidays (increasing with service)
- Company pension
- Free on-site parking
- Modern facilities with a friendly and supportive team culture
- Quarterly company growth bonus scheme
- Opportunities for continuous personal growth and development
Great customer relationships don’t happen by accident. If you’re proactive, commercially minded and enjoy turning conversations into opportunities, we want to hear from you!
Customer & Sales Support Coordinator in Andover employer: Oyster Recruitment Limited Careers
Join a leading organisation in the commercial vehicle and transport sector that values creativity and organisation in its employees. With a supportive work culture, ample opportunities for professional growth, and a comprehensive benefits package including enhanced pension and wellbeing support, this role offers a unique chance to make a tangible impact on marketing and sales initiatives. Experience a dynamic environment where your contributions are recognised and rewarded, making it an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Oyster Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer & Sales Support Coordinator in Andover
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oyster Recruitment Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oyster Recruitment Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer & Sales Support Coordinator in Andover
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oyster Recruitment Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Oyster Recruitment Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oyster Recruitment Limited Careers!
How to prepare for a job interview at Oyster Recruitment Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
