At a Glance
- Tasks: Support customers with travel queries via phone, email, and live chat.
- Company: Vibrant company in Edinburgh focused on customer service and employee growth.
- Benefits: 33 days annual leave, monthly bonuses, gym access, and health plans.
- Other info: Opportunities for career development and regular team events.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Fluent in Russian and English, with previous customer service experience.
The predicted salary is between 28000 - 28000 £ per year.
Russian Speaking Customer Service Advisor Edinburgh – Office Based £26,800 Monday–Friday, 8:00am–4:30pm
Love travel? Fluent in Russian? Ready to build a career in customer service? We’re looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace. If you’re passionate about delivering exceptional service and want to work in a role where no two days are the same—this could be for you.
What’s in it for you?
- 33 days annual leave
- Monthly performance-based bonus
- Free on-site gym
- Health cash plan
- Employee wellbeing assistance programme
- Enhanced sick pay
- Life health insurance
- Enhanced maternity, paternity adoption policies
- Ongoing training career development
- Regular team events incentives
- Refer-a-friend bonus scheme
The Role
As a Russian Speaking Customer Service Advisor, you’ll be the first point of contact for customers, supporting them with travel-related queries across multiple channels. Your day-to-day will include:
- Handling customer enquiries via phone, email, and live chat
- Providing solutions with empathy, professionalism, and efficiency
- Building rapport and delivering a personalised customer experience
- Staying up to date with company promotions and policies
- Working collaboratively with your team and contributing to a positive environment
What we’re looking for
- Fluent Russian and English (essential)
- Previous customer service experience
- Strong communication and interpersonal skills
- Confident using Microsoft Office and handling written communication
- A calm, solution-focused approach under pressure
- Positive attitude with a genuine passion for helping customers
Why apply?
This is more than just a customer service role, it’s a chance to join a company that invests in its people, offers real progression, and creates a workplace where you’ll feel valued every day. Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
Russian Customer Service Advisor in Midlothian employer: Oyster Consultants
Join a dynamic and supportive team in Edinburgh as a Russian Customer Service Advisor, where your passion for helping others is celebrated. With a strong focus on employee wellbeing, ongoing training, and career development, this role offers not just a job but a pathway to growth in a vibrant workplace. Enjoy generous benefits including 33 days of annual leave, a monthly performance bonus, and a health cash plan, all while being part of a company that values its people and fosters a positive work culture.
StudySmarter Expert Advice🤫
We think this is how you could land Russian Customer Service Advisor in Midlothian
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it’s crucial to sound confident and friendly. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral—always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Russian Customer Service Advisor in Midlothian
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in Russian and English, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages, especially in customer service scenarios.
Tailor Your Experience:When you’re writing about your previous customer service experience, tailor it to match what we’re looking for. Focus on how you've handled enquiries, solved problems, and built rapport with customers. This will show us that you understand the role and are ready to jump in!
Keep It Professional Yet Personal:While we want to see your professional side, don’t forget to let your personality shine through! A friendly tone can go a long way in making your application stand out. Remember, we’re all about delivering a personalised customer experience, so show us how you’d do that in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Oyster Consultants
✨Brush Up on Your Russian
Since this role requires fluency in Russian, make sure you’re comfortable speaking and writing in the language. Practise common customer service scenarios in Russian to show your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, services, and recent news. Being able to discuss how you align with their mission and how you can contribute to their goals will impress the interviewers and show your genuine interest.
✨Prepare for Common Customer Service Questions
Think about how you would handle various customer service situations. Prepare examples from your past experience that demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Passion for Helping Others
This role is all about delivering exceptional service. Be ready to share stories that highlight your passion for helping customers and how you’ve gone above and beyond in previous roles to ensure customer satisfaction.
