At a Glance
- Tasks: Support customers with travel queries via phone, email, and live chat.
- Company: Vibrant company in Edinburgh focused on customer service and employee growth.
- Benefits: 33 days annual leave, monthly bonuses, free gym, and health cash plan.
- Other info: Ongoing training, career development, and regular team events.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Fluent in Russian and English, with previous customer service experience.
The predicted salary is between 24199 - 29577 £ per year.
Russian Speaking Customer Service Advisor Edinburgh
Office Based £26,800 Monday Friday, 8:00am4:30pm Love travel?
Fluent in Russian?
Ready to build a career in customer service?
Were looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh.
This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If youre passionate about delivering exceptional service and want to work in a role where no two days are the samethis could be for you.
Whats in it for you? 33 days annual leave Monthly performance-based bonus Free on-site gym Health cash plan Employee wellbeing & assistance programme Enhanced sick pay Enhanced maternity, paternity & adoption policies Ongoing training & career development Regular team events & incentives Refer-a-friend bonus scheme The Role As a Russian Speaking Customer Service Advisor, youll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.
Your day-to-day will include: Handling customer enquiries via phone, email, and live chat Providing solutions with empathy, professionalism, and efficiency Building rapport and delivering a personalised customer experience Staying up to date with company promotions and policies Working collaboratively with your team and contributing to a positive environment What were looking for Fluent Russian and English (essential) Previous customer service experience Strong communication and interpersonal skills Confident using Microsoft Office and handling written communication A calm, solution-focused approach under pressure Positive attitude with a genuine passion for helping customers Why apply?
This is more than just a customer service role, its a chance to join a company that invests in its people, offers real progression, and creates a workplace where youll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
Russian Customer Service Advisor Russian Customer Service Advisor Russian Customer Service Advisor Russian Customer Service Advisor Russian Customer Service Advisor
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Russian Customer Service Advisor in Slough employer: Oyster Consultant
Join our dynamic team in Edinburgh as a Russian Customer Service Advisor, where you'll thrive in a supportive and energetic workplace dedicated to exceptional service. With benefits like 33 days of annual leave, a monthly performance-based bonus, and access to a free on-site gym, we prioritise employee wellbeing and growth opportunities, making this an ideal environment for those passionate about helping others and building a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Russian Customer Service Advisor in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oyster Consultant. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oyster Consultant before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Russian Customer Service Advisor in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oyster Consultant:Your cover letter is your chance to shine! Tell us why you want to work at Oyster Consultant specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oyster Consultant!
How to prepare for a job interview at Oyster Consultant
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
