At a Glance
- Tasks: Deliver exceptional customer service for travel queries via phone, chat, and email.
- Company: Join a supportive team in a vibrant Edinburgh office.
- Benefits: Enjoy 33 days leave, health plans, bonuses, and a free gym.
- Other info: Engaging work environment with great learning and development opportunities.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Fluent in Russian and English with previous customer service experience.
The predicted salary is between 26800 - 26800 £ per year.
Position: Russian Speaking Customer Service Advisor
Working hours: Monday to Friday 08:00am to 4:30pm
Location: Fountainbridge, Edinburgh
Salary: £26,800
Who We Are Looking For
We are seeking a passionate and enthusiastic Russian Speaking Customer Service Advisor to join the team in the Edinburgh office. The ideal candidate will be:
- Customer-centric
- Passionate about travel
- Able to build rapport quickly
- A strong problem solver
- Proud to deliver excellent customer service across multiple communication channels
What You Will Get in Return
Joining the Edinburgh team, you will be welcomed into a supportive and engaging working environment, including:
- 33 days annual leave
- Workplace health cash plan (including dental, optical, physiotherapy and more)
- Employee wellbeing programme & Employee Assistance Programme
- Enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning and development opportunities
- Enhanced family policies (maternity, paternity, adoption)
- Life and health insurance
- Free on-site gym
- Regular employee engagement events
- Refer-a-friend bonus scheme
What Youll Be Doing
- Providing exceptional customer service as the first point of contact for travel-related queries
- Assisting customers via phone, live chat, and email
- Resolving queries with empathy, patience, and professionalism
- Participating in regular team huddles
- Keeping up to date with promotions, initiatives, and company policies
- Supporting ad hoc projects as required
What Youll Need
- Previous customer service experience
- Fluency in Russian and English
- Strong communication skills
- Good knowledge of Microsoft Office and strong typing skills
- Ability to remain calm and logical under pressure
- Excellent problem-solving ability
- A positive, enthusiastic attitude with a desire to achieve targets and continuously develop
Russian Customer Service Advisor in Livingston employer: Oyster Consultant
As a Technical Solutions Consultant at our London-based company, you'll be part of a dynamic team that thrives on the intelligent use of data to drive meaningful business decisions. We offer a collaborative work culture that prioritises employee growth through continuous learning and mentorship, alongside a competitive salary and flexible working options. Join us to make a real impact while enjoying the benefits of working with leading brands across various sectors in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Russian Customer Service Advisor in Livingston
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our thoughts clearly during the actual interview.
✨Tip Number 3
Show off our personality! Employers love to see enthusiasm and passion. Let’s share our travel experiences and how they relate to customer service – it’ll make us stand out as a candidate who truly cares.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Russian Customer Service Advisor in Livingston
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and travel shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers and making their travel experiences better.
Tailor Your CV:Make sure your CV highlights your previous customer service experience and any relevant skills. We love seeing how you've solved problems in the past or built rapport with customers, so don’t hold back on those examples!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Oyster Consultant
✨Know Your Stuff
Before the interview, make sure you brush up on the company’s values and services. Familiarise yourself with their customer service approach and any recent news or promotions. This will show your enthusiasm and help you answer questions more confidently.
✨Showcase Your Skills
Prepare specific examples from your previous customer service experience that highlight your problem-solving skills and ability to build rapport. Think of situations where you went above and beyond for a customer, as this will demonstrate your commitment to excellent service.
✨Practice Your Languages
Since fluency in Russian and English is key, practice speaking both languages before the interview. You might be asked to switch between them, so being comfortable will help you shine. Consider role-playing common customer scenarios with a friend.
✨Stay Positive and Engaged
During the interview, maintain a positive attitude and show your enthusiasm for the role. Engage with the interviewer by asking thoughtful questions about the team and company culture. This not only shows your interest but also helps you assess if it’s the right fit for you.
