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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and achieve performance goals.
- Company: Join a leading automotive brand with a focus on innovation and community.
- Benefits: Enjoy hybrid work, competitive salary, private medical insurance, and 25 days annual leave.
- Why this job: Grow your career in customer experience while motivating and mentoring a passionate team.
- Qualifications: Experience in a similar leadership role and strong communication skills.
- Other info: Engaging workplace culture with opportunities for international travel and team-building activities.
The predicted salary is between 24000 - 36000 £ per year.
Location: Leeds, UK (Hybrid work)
Salary: £30,000
Operational Hours: Monday - Friday 8am-6pm
As a Service Delivery - Team Lead working hybrid in Leeds, UK, you will support one of the world's leading automotive brands.
What You'll Be Doing:
- Motivate your team to meet both company and client metric performance goals.
- Answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience.
- Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information.
- Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.
- Provide regular and structured coaching and feedback, celebrating successes with recognition, and having difficult conversations when needed.
- Utilize numerous company and client tools and applications throughout your day to accomplish required tasks.
- Troubleshoot technology issues and support outage processes.
- Impact the financial health of the company by leading with compassion, helping retain employees, and influencing absenteeism and payroll accuracy.
- Manage your team's workload effectively and proactively, ensuring high levels of productivity from both on-site and remote employees.
- Work collaboratively with operational leadership and engagement teams to drive high levels of engagement.
What You Bring to the Role:
- Demonstrable experience in a similar Team Leader role in customer service or call centre.
- Utilize time management skills for priority tasks to make informed decisions.
- Engage and support your team while focusing on overall team performance.
- Demonstrate empathetic leadership while handling conflicts with diverse team members.
- Customer-focused mindset to support high standards of service delivery.
- Effective communication fostering a positive approach and team outlook.
- Proficient in most Microsoft packages and generally tech-savvy.
What You Can Expect:
- Hybrid work split between our offices in Leeds and home.
- An inclusive culture and community-minded organisation where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- Performance bonus opportunities.
- Private Medical Insurance.
- 25 Days of Annual leave + 8 Bank Holidays.
- Frequent Brand engagement days hosted on site.
- Quarterly product and business updates.
- Opportunities for international travel to attend product updates and new model launch events.
- Regular engagement days with themed activities designed to strengthen teamwork.
- Dedicated engagement budgets to support team activities.
- On-site amenities including a fully equipped gym, shower facilities, and modern breakout areas.
Team Leader in Leeds employer: Oyster Consultant
Contact Detail:
Oyster Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Team Leader role in customer experience. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team leadership and customer service. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your leadership skills during interviews by sharing specific examples of how you've motivated teams or resolved conflicts. We want to hear about your successes and how you can bring that energy to our team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at StudySmarter.
We think you need these skills to ace Team Leader in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Team Leader role. Highlight your customer service experience and any leadership roles you've had. We want to see how you can motivate a team and drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your leadership style aligns with our values. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements. Did you improve team performance or enhance customer satisfaction? Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Oyster Consultant
✨Know the Company Inside Out
Before your interview, do some homework on the automotive brand you'll be supporting. Understand their values, mission, and recent news. This will not only impress the interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've motivated and managed a team in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, highlighting your ability to handle conflicts and celebrate successes.
✨Demonstrate Your Customer-Centric Mindset
Prepare to share instances where you've gone above and beyond for customers. Emphasise your commitment to delivering high-quality service and how you’ve resolved escalations effectively, as this role is all about ensuring a great customer experience.
✨Be Tech-Savvy and Ready to Adapt
Since the role involves using various tools and applications, brush up on your tech skills. Be prepared to discuss how you've used technology to improve team performance or solve problems in previous roles, showcasing your adaptability in a dynamic environment.
