At a Glance
- Tasks: Support customers with travel queries via phone, email, and live chat.
- Company: Vibrant and growing team in Edinburgh focused on customer service.
- Benefits: 33 days annual leave, performance bonuses, free gym, and health cash plan.
- Other info: Ongoing training, career development, and a chance to feel valued every day.
- Why this job: Join a supportive workplace where no two days are the same and make a real impact.
- Qualifications: Fluent in German and English with previous customer service experience.
The predicted salary is between 24000 - 30000 € per year.
German Speaking Customer Service Advisor
Edinburgh Office Based
£Monday-Friday, 8:00am-4:30pm
Love travel? Fluent in German? Ready to build a career in customer service? We're looking for a German Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If you're passionate about delivering exceptional service and want to work in a role where no two days are the same - this could be for you.
- 33 days annual leave
- Monthly performance-based bonus
- Free on-site gym
- Health cash plan
- Employee wellbeing & assistance programme
- Enhanced sick pay
- Enhanced maternity, paternity & adoption policies
- Ongoing training & career development
- Refer-a-friend bonus scheme
As a German Speaking Customer Service Advisor, you'll be the first point of contact for customers, supporting them with travel-related queries across multiple channels:
- Handling customer enquiries via phone, email, and live chat
- Building rapport and delivering a personalised customer experience
- Staying up to date with company promotions and policies
Fluent German and English (essential)
Previous customer service experience
Confident using Microsoft Office and handling written communication
Positive attitude with a genuine passion for helping customers
This is more than just a customer service role; it's a chance to join a company that invests in its people, offers real progression, and creates a workplace where you'll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
GERMAN & ENGLISH SPEAKING CUSTOMER SERVICE ADVISOR employer: Oyster Consultant
Join a dynamic and supportive team in Edinburgh as a German Speaking Customer Service Advisor, where your passion for helping others is truly valued. With a focus on employee wellbeing, ongoing training, and career development, this role offers not just a job but a pathway to a fulfilling career in customer service. Enjoy generous benefits including 33 days of annual leave, a monthly performance-based bonus, and access to a free on-site gym, all within a vibrant workplace that celebrates diversity and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land GERMAN & ENGLISH SPEAKING CUSTOMER SERVICE ADVISOR
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries in both German and English, make sure you're comfortable switching between the two languages. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Having a few examples ready can really impress during interviews and show that you’re proactive.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace GERMAN & ENGLISH SPEAKING CUSTOMER SERVICE ADVISOR
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience:When detailing your previous customer service experience, focus on roles where you’ve helped customers solve problems or provided exceptional service. We want to see how your past experiences align with what we do here at StudySmarter.
Be Personable:We love a positive attitude! In your application, let your personality shine through. Share a brief story or example that shows your passion for helping others and how you build rapport with customers.
Apply Through Our Website:To kickstart your journey with us, make sure to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our vibrant team in Edinburgh!
How to prepare for a job interview at Oyster Consultant
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice speaking and writing in both languages. Prepare for potential language-specific questions and be ready to demonstrate your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their customer service philosophy will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role and the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, especially in a travel context. Be ready to discuss how you would handle difficult customers or solve common travel-related issues, showcasing your problem-solving skills.
✨Showcase Your Passion for Helping Others
This role is all about delivering exceptional service, so be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your positive attitude and genuine passion for helping people, as this will resonate well with the interviewers.
