At a Glance
- Tasks: Support customers with travel queries via phone, email, and live chat.
- Company: Vibrant company in Edinburgh focused on customer service and employee growth.
- Benefits: 33 days annual leave, monthly bonuses, free gym, and health cash plan.
- Other info: Ongoing training and career development opportunities await you.
- Why this job: Join a supportive team and make a real impact in customer service.
- Qualifications: Fluent in German and English with previous customer service experience.
The predicted salary is between 30000 - 40000 € per year.
Edinburgh Office Based
£Monday-Friday, 8:00am-4:30pm
Love travel? Fluent in German? Ready to build a career in customer service? We're looking for a German Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If you're passionate about delivering exceptional service and want to work in a role where no two days are the same - this could be for you.
- 33 days annual leave
- Monthly performance-based bonus
- Free on-site gym
- Health cash plan
- Employee wellbeing & assistance programme
- Enhanced sick pay
- Enhanced maternity, paternity & adoption policies
- Ongoing training & career development
- Refer-a-friend bonus scheme
As a German Speaking Customer Service Advisor, you'll be the first point of contact for customers, supporting them with travel-related queries across multiple channels:
- Handling customer enquiries via phone, email, and live chat
- Building rapport and delivering a personalised customer experience
- Staying up to date with company promotions and policies
Requirements:
- Fluent German and English (essential)
- Previous customer service experience
- Confident using Microsoft Office and handling written communication
- Positive attitude with a genuine passion for helping customers
This is more than just a customer service role; it's a chance to join a company that invests in its people, offers real progression, and creates a workplace where you'll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
German and English Speaking Customer Service Advisor employer: Oyster Consultant
Join a dynamic and supportive team in Edinburgh as a German and English Speaking Customer Service Advisor, where your passion for helping others is truly valued. With a focus on employee wellbeing, ongoing training, and generous benefits including 33 days of annual leave and a monthly performance-based bonus, this role offers not just a job but a fulfilling career path in a vibrant workplace. Experience the unique advantage of working in a travel-focused environment that encourages personal growth and celebrates success.
StudySmarter Expert Advice🤫
We think this is how you could land German and English Speaking Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between the two languages. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your ability to handle challenges and provide excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace German and English Speaking Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience:When detailing your previous customer service experience, focus on roles where you’ve helped customers solve problems or provided exceptional service. We want to see how your past experiences align with our vibrant team culture.
Be Personable:In your written application, let your personality shine through! We’re all about building rapport with customers, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Oyster Consultant
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you're comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your proficiency during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their approach to customer service will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about how you would handle typical customer service situations, especially travel-related queries. Be ready to share examples from your past experience where you successfully resolved issues or went above and beyond for a customer.
✨Show Your Passion for Helping Others
This role is all about delivering exceptional service, so let your enthusiasm shine through. Share stories that highlight your positive attitude and genuine desire to assist customers, as this will resonate well with the interviewers.
