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For Companies At a Glance
- Tasks: Deliver exceptional customer service for travel queries via phone, chat, and email.
- Company: Join a supportive team in a vibrant Edinburgh office.
- Benefits: 33 days annual leave, health cash plan, bonuses, and gym access.
- Other info: Engaging work environment with extensive learning and development opportunities.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Fluency in Russian and English with previous customer service experience.
The predicted salary is between 24000 - 28000 £ per year.
Position: Russian Speaking Customer Service Advisor
Working hours: Monday to Friday 08:00am to 4:30pm
Location: Fountainbridge, Edinburgh.
Salary: £26,800
Who We Are Looking For
We are seeking a passionate and enthusiastic Russian Speaking Customer Service Advisor to join the team in the Edinburgh office. The ideal candidate will be:
- Customer-centric
- Passionate about travel
- Able to build rapport quickly
- A strong problem solver
- Proud to deliver excellent customer service across multiple communication channels
What You Will Get in Return
Joining the Edinburgh team, you will be welcomed into a supportive and engaging working environment, including:
- 33 days annual leave
- Workplace health cash plan (including dental, optical, physiotherapy and more)
- Employee wellbeing programme & Employee Assistance Programme
- Enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning and development opportunities
- Enhanced family policies (maternity, paternity, adoption)
- Life and health insurance
- Free on-site gym
- Regular employee engagement events
- Refer-a-friend bonus scheme
What Youll Be Doing
- Providing exceptional customer service as the first point of contact for travel-related queries
- Assisting customers via phone, live chat, and email
- Resolving queries with empathy, patience, and professionalism
- Participating in regular team huddles
- Keeping up to date with promotions, initiatives, and company policies
- Supporting ad hoc projects as required
What Youll Need
- Previous customer service experience
- Fluency in Russian and English
- Strong communication skills
- Good knowledge of Microsoft Office and strong typing skills
- Ability to remain calm and logical under pressure
- Excellent problem-solving ability
- A positive, enthusiastic attitude with a desire to achieve targets and continuously develop
Russian Customer Service Advisor in Edinburgh employer: Oyster Consultant
Contact Detail:
Oyster Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Russian Customer Service Advisor in Edinburgh
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to demonstrate your ability to communicate clearly and effectively. Try role-playing common customer service scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved issues for customers. This will highlight your ability to handle challenges with ease.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Russian Customer Service Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and travel shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experiences memorable.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively across various channels!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Oyster Consultant
✨Know Your Stuff
Before the interview, make sure you brush up on the company’s values and services. Familiarise yourself with their travel offerings and any recent promotions. This will show your enthusiasm and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you’ve delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your problem-solving abilities and customer-centric approach.
✨Practice Your Language Skills
Since fluency in Russian is key, practice speaking in both Russian and English. You might be asked to switch between languages during the interview, so being comfortable in both will give you an edge.
✨Be Yourself
Let your personality shine through! The company is looking for someone who is passionate and enthusiastic, so don’t be afraid to show your excitement for the role and the travel industry. A positive attitude can go a long way!