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- Tasks: Provide exceptional customer service and resolve travel queries via call, chat, and email.
- Company: Join a supportive team in Edinburgh with a focus on employee well-being.
- Benefits: Enjoy 33 days annual leave, health cash plan, and hybrid working options.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Fluent in Portuguese and English with customer service experience.
- Other info: Engaging work environment with extensive learning opportunities and performance bonuses.
The predicted salary is between 19800 - 26400 £ per year.
Position: Portuguese Speaking Customer Service Advisor
Operating hours: Monday - Friday 8am - 4:30pm
Location: Fountainbridge, Edinburgh.
Salary: £24,800 + £1,000
Who we are looking for:
We are seeking a passionate and enthusiastic Portuguese speaking Customer Service Advisor to join our team in Edinburgh. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return:
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on-site gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you'll be doing:
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Providing resolutions to our customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.
What you'll need:
- Customer service experience
- Must be fluent in Portuguese and English
- Effective communication skills
- Good knowledge of Microsoft Office suite & Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem-solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Be Aware of Recruitment Fraud:
Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.
Portuguese Customer Service Advisor in Edinburgh employer: Oyster Consultant
Contact Detail:
Oyster Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portuguese Customer Service Advisor in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your personality! Don’t just focus on your skills; let your enthusiasm for travel and customer service shine through. Employers love to see candidates who are passionate and can connect with customers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Portuguese Customer Service Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and travel shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experiences better.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We love seeing how you've built rapport with customers and solved problems in the past, so don’t hold back on those examples!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Be personal, be engaging, and let us know what excites you about joining our team in Edinburgh. Remember, we’re looking for someone who’s passionate and enthusiastic!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Oyster Consultant
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its services. Familiarise yourself with their latest promotions and initiatives, as this will show your enthusiasm and commitment to providing exceptional customer service.
✨Practice Your Portuguese
Since this role requires fluency in Portuguese, it’s a good idea to practice speaking and writing in the language. Consider doing mock interviews with a friend or using language apps to ensure you can communicate effectively and confidently during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlight your ability to remain calm and logical in challenging situations, as this is crucial for a Customer Service Advisor role.
✨Be Yourself and Stay Positive
Let your passion for travel and customer service shine through during the interview. Be genuine and enthusiastic about the opportunity, as a positive attitude can make a lasting impression on the interviewers.
