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For Companies At a Glance
- Tasks: Deliver exceptional customer service for travel queries via phone, chat, and email.
- Company: Join a supportive team in a vibrant Edinburgh office.
- Benefits: Enjoy 33 days leave, health plans, bonuses, and a free gym.
- Other info: Engaging work environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Fluent in Russian and English with previous customer service experience.
The predicted salary is between 26800 - 26800 £ per year.
Position: Russian Speaking Customer Service Advisor
Working hours: Monday to Friday 08:00am to 4:30pm
Location: Fountainbridge, Edinburgh.
Salary: £26,800
Who We Are Looking For
We are seeking a passionate and enthusiastic Russian Speaking Customer Service Advisor to join the team in the Edinburgh office. The ideal candidate will be:
- Customer-centric
- Passionate about travel
- Able to build rapport quickly
- A strong problem solver
- Proud to deliver excellent customer service across multiple communication channels
What You Will Get in Return
Joining the Edinburgh team, you will be welcomed into a supportive and engaging working environment, including:
- 33 days annual leave
- Workplace health cash plan (including dental, optical, physiotherapy and more)
- Employee wellbeing programme & Employee Assistance Programme
- Enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning and development opportunities
- Enhanced family policies (maternity, paternity, adoption)
- Life and health insurance
- Free on-site gym
- Regular employee engagement events
- Refer-a-friend bonus scheme
What Youll Be Doing
- Providing exceptional customer service as the first point of contact for travel-related queries
- Assisting customers via phone, live chat, and email
- Resolving queries with empathy, patience, and professionalism
- Participating in regular team huddles
- Keeping up to date with promotions, initiatives, and company policies
- Supporting ad hoc projects as required
What Youll Need
- Previous customer service experience
- Fluency in Russian and English
- Strong communication skills
- Good knowledge of Microsoft Office and strong typing skills
- Ability to remain calm and logical under pressure
- Excellent problem-solving ability
- A positive, enthusiastic attitude with a desire to achieve targets and continuously develop
Locations
Russian Customer Service Advisor in Edinburgh, Scotland employer: Oyster Consultant
Contact Detail:
Oyster Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Russian Customer Service Advisor in Edinburgh, Scotland
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both Russian and English, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experience where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle pressure and deliver excellent service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Russian Customer Service Advisor in Edinburgh, Scotland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and travel shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experiences memorable.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively across various channels!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oyster Consultant
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its services. Familiarise yourself with their travel offerings and any recent promotions. This will show that you're genuinely interested and prepared.
✨Showcase Your Language Skills
Since this role requires fluency in Russian and English, be ready to demonstrate your language skills during the interview. You might be asked to switch between languages or handle a mock customer query, so practice speaking clearly and confidently in both.
✨Emphasise Customer-Centricity
Prepare examples from your previous experience where you provided excellent customer service. Highlight situations where you resolved issues with empathy and professionalism, as this is key for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Stay Calm Under Pressure
The interviewers will likely assess how you handle pressure, given the nature of customer service. Think of scenarios where you faced challenges and how you managed to stay calm and logical. Share these stories to demonstrate your problem-solving abilities.