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- Tasks: Provide exceptional customer service to Portuguese-speaking clients via call, chat, and email.
- Company: Join a supportive team in Edinburgh with a focus on travel and customer satisfaction.
- Benefits: Enjoy 33 days annual leave, health cash plan, and hybrid working after six months.
- Why this job: Be the first point of contact for customers and make a real difference in their travel experience.
- Qualifications: Fluent in Portuguese and English, with customer service experience and strong communication skills.
- Other info: Engaging work environment with performance bonuses and extensive learning opportunities.
The predicted salary is between 19800 - 27600 £ per year.
Operating hours: Monday - Friday 8am - 4:30pm
Location: Fountainbridge, Edinburgh.
Salary: £24,800 + £1,000
Who we are looking for: We are seeking a passionate and enthusiastic Portuguese speaking Customer Service Advisor to join our team in Edinburgh. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return: Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on-site gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you'll be doing: Providing exceptional service to our customers, being the first point of contact responding to various travel queries. Providing resolutions to our customers via Call, Chat and Email. Handling customer queries with empathy, patience and compassion. Attending regular team huddles. Keeping up to date with the latest promotions, initiatives and company policies/procedures. Assisting in ad hoc assigned projects.
What you'll need:
- Customer service experience
- Must be fluent in Portuguese and English
- Effective communication skills
- Good knowledge of Microsoft Office suite & Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem-solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Be Aware of Recruitment Fraud: Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.
Locations
Portuguese Customer Service Advisor in Edinburgh, Scotland employer: Oyster Consultant
Contact Detail:
Oyster Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Portuguese Customer Service Advisor in Edinburgh, Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Portuguese and English, be ready to switch between the two languages during your interview. It’s a great way to showcase your communication abilities right from the start.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Portuguese Customer Service Advisor in Edinburgh, Scotland
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service and travel shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experiences memorable.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service. We love seeing how you've built rapport with customers and solved problems in the past, so don’t hold back on those examples!
Be Clear and Concise: When writing your cover letter or any application materials, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Oyster Consultant
✨Know Your Stuff
Make sure you brush up on your knowledge of the company and its services. Familiarise yourself with their latest promotions and initiatives, as this will show your enthusiasm and commitment to providing exceptional customer service.
✨Practice Your Portuguese
Since this role requires fluency in Portuguese, it’s a good idea to practice speaking and writing in the language. You might even want to prepare some common customer service scenarios in Portuguese to demonstrate your communication skills during the interview.
✨Showcase Your Problem-Solving Skills
Think of specific examples from your past experience where you successfully resolved customer issues. Be ready to discuss these situations in detail, highlighting your empathy, patience, and logical approach to problem-solving.
✨Be Yourself and Stay Positive
Let your passion for travel and customer service shine through. Approach the interview with a positive attitude and be genuine in your responses. This will help you build rapport with the interviewer and show that you’re a great fit for the team.
