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- Tasks: Deliver exceptional customer service to travellers via call, chat, and email.
- Company: Join a supportive team in a vibrant Edinburgh office.
- Benefits: Enjoy 33 days annual leave, health cash plan, and hybrid working options.
- Other info: Engaging work environment with opportunities for career growth and development.
- Why this job: Be the first point of contact for travel queries and make a real difference.
- Qualifications: Fluent in German and English with customer service experience.
The predicted salary is between 19800 - 27600 £ per year.
We are seeking a passionate and enthusiastic German-speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem-solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
What you will get in return:
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on-site gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you'll be doing:
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Providing resolutions to our customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.
What you'll need:
- Customer service experience
- Must be fluent in German and English
- Effective communication skills
- Good knowledge of Microsoft Office suite & proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem-solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
Be Aware of Recruitment Fraud:
Please be vigilant and remember, official communications will always come from our verified email addresses, and we never conduct interviews solely via text or instant messaging apps. We do not charge any fees throughout the hiring process. If you receive any dubious communications, report them immediately.
Locations
German Customer Service Advisor in Edinburgh, Scotland employer: Oyster Consultant
Contact Detail:
Oyster Consultant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Advisor in Edinburgh, Scotland
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and think about how your past experiences can relate to the role. We want to hear about your problem-solving skills and how you handle challenging situations.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German and English, be ready to demonstrate your proficiency during the interview. You might even get asked to switch languages mid-conversation, so keep it sharp!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for our team.
We think you need these skills to ace German Customer Service Advisor in Edinburgh, Scotland
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and travel shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers and making their experiences better.
Tailor Your CV: Make sure your CV is tailored to the role of a German Customer Service Advisor. Highlight any relevant experience, especially in customer service, and don’t forget to mention your language skills. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this is key in customer service roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Oyster Consultant
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its services. Familiarise yourself with their latest promotions and initiatives, as this will show your enthusiasm and commitment to providing exceptional customer service.
✨Practice Your Language Skills
Since this role requires fluency in both German and English, practice speaking in both languages. You might be asked to demonstrate your language skills during the interview, so be ready to engage in a conversation or answer questions in both languages.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your ability to remain calm and logical in challenging situations, as this is crucial for a Customer Service Advisor.
✨Be Personable and Engaging
Remember, this role is all about building rapport with customers. During the interview, let your personality shine through. Show your passion for travel and your enthusiasm for helping others, as these traits are key to succeeding in this position.