At a Glance
- Tasks: Provide exceptional customer service and resolve travel queries via call, chat, and email.
- Company: Join a leading global travel service provider with a supportive culture.
- Benefits: Enjoy 33 days annual leave, health cash plan, and hybrid working after 6 months.
- Other info: Dynamic work environment with extensive learning opportunities and employee engagement events.
- Why this job: Be part of a passionate team and help travellers create unforgettable experiences.
- Qualifications: Fluent in Dutch and English with customer service experience and strong problem-solving skills.
The predicted salary is between 26800 - 26800 £ per year.
Operating hours: Monday - Friday 8am - 5pm
Location: Fountainbridge, Edinburgh
Salary: £26,800
Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:
- 33 days annual leave
- Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
- Employee well-being program, Employee Assistance Program and enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning opportunities and resources to further your career
- Enhanced family policies (maternity/paternity/adoption)
- Life and health insurance
- Free on-site gym
- Hybrid working (after 6 months)
- Frequent employee engagement events
- Refer a friend bonus scheme
What you'll be doing:
- Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
- Providing resolutions to our customers via Call, Chat and Email.
- Handling customer queries with empathy, patience and compassion.
- Attending regular team huddles.
- Keeping up to date with the latest promotions, initiatives and company policies/procedures.
- Assisting in ad hoc assigned projects.
What you'll need:
- Customer service experience
- Must be Fluent in Dutch and English
- Effective communication skills
- Good knowledge of Microsoft Office suite & Proficient typing abilities
- Ability to remain calm and logical in challenging situations
- Excellent problem-solving skills
- Enthusiastic approach with the desire to hit your goals and passionate about continuous development
We are seeking a passionate and enthusiastic Dutch speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
Dutch Speaking Customer Service Advisor in Dunfermline employer: Oyster Consultant
As a Technical Solutions Consultant at our London-based company, you'll be part of a dynamic team that thrives on the intelligent use of data to drive meaningful business decisions. We offer a collaborative work culture that prioritises employee growth through continuous learning and mentorship, alongside a competitive salary and flexible working options. Join us to make a real impact while enjoying the benefits of working with leading brands across various sectors in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Dutch Speaking Customer Service Advisor in Dunfermline
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the travel service provider. Understand their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview and demonstrate your problem-solving skills effectively.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Dutch and English, be prepared to switch between the two languages during your interview. This will not only showcase your abilities but also highlight your enthusiasm for the position.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it through our platform. This way, we can keep track of your progress and ensure you’re considered for the role as soon as possible.
We think you need these skills to ace Dutch Speaking Customer Service Advisor in Dunfermline
Some tips for your application 🫡
Show Your Passion for Travel:When you're writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight why you’re excited about helping customers plan their trips.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight your customer service experience and any relevant skills, especially your fluency in Dutch and English. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Oyster Consultant
✨Brush Up on Your Dutch
Since this role requires fluency in Dutch, make sure you practice speaking and writing in the language. Prepare to answer questions in Dutch during the interview to showcase your proficiency and confidence.
✨Know the Company Inside Out
Research the travel service provider thoroughly. Understand their values, services, and recent news. This will not only help you answer questions but also show your genuine interest in the company and its mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you resolved issues with empathy and patience, as these qualities are crucial for this role.
✨Familiarise Yourself with Common Queries
Think about the types of travel queries customers might have and how you would handle them. Being able to demonstrate your problem-solving skills and calmness in challenging situations will impress the interviewers.
