At a Glance
- Tasks: Support customers with travel queries via phone, email, and live chat.
- Company: Vibrant company in Edinburgh focused on customer service and employee growth.
- Benefits: 33 days annual leave, monthly bonuses, free gym, and health cash plan.
- Other info: Ongoing training and career development opportunities await you.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Fluent in German and English, with previous customer service experience.
The predicted salary is between 30000 - 40000 € per year.
German Speaking Customer Service Advisor
Edinburgh Office Based
£Monday-Friday, 8:00am-4:30pm
Love travel? Fluent in German? Ready to build a career in customer service? We're looking for a German Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If you're passionate about delivering exceptional service and want to work in a role where no two days are the same - this could be for you.
- 33 days annual leave
- Monthly performance-based bonus
- Free on-site gym
- Health cash plan
- Employee wellbeing & assistance programme
- Enhanced sick pay
- Enhanced maternity, paternity & adoption policies
- Ongoing training & career development
- Refer-a-friend bonus scheme
As a German Speaking Customer Service Advisor, you'll be the first point of contact for customers, supporting them with travel-related queries across multiple channels:
- Handling customer enquiries via phone, email, and live chat
- Building rapport and delivering a personalised customer experience
- Staying up to date with company promotions and policies
Requirements:
- Fluent German and English (essential)
- Previous customer service experience
- Confident using Microsoft Office and handling written communication
- Positive attitude with a genuine passion for helping customers
This is more than just a customer service role; it's a chance to join a company that invests in its people, offers real progression, and creates a workplace where you'll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
Customer Service Advisor - German/English speaking employer: Oyster Consultant
Join a dynamic and supportive team in Edinburgh as a German Speaking Customer Service Advisor, where your passion for helping others is truly valued. With a focus on employee wellbeing, ongoing training, and career development, we offer an engaging work culture that encourages personal growth and rewards hard work through performance-based bonuses and generous leave policies. Experience a fulfilling career in customer service while enjoying the perks of a vibrant workplace dedicated to making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German/English speaking
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and culture. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your language skills! Since this role requires fluency in both German and English, brush up on your conversational skills. You might even want to role-play common customer service scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've handled tricky customer situations in the past. We love hearing about your creative solutions!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Advisor - German/English speaking
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience:When detailing your previous customer service experience, focus on roles where you’ve helped customers solve problems or provided exceptional service. We want to see how your past experiences align with what we do here at StudySmarter.
Be Personable:In your written application, let your personality shine through! We value a positive attitude and a genuine passion for helping others, so don’t be afraid to express why you love customer service and how you connect with people.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our vibrant team!
How to prepare for a job interview at Oyster Consultant
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you're comfortable switching between the two languages. Practise common customer service phrases and scenarios in both languages to show your confidence during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and recent news. Understanding their approach to customer service will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to demonstrate your problem-solving skills during the interview. Prepare for potential role-play scenarios where you might have to handle a customer complaint or query. Think about how you would build rapport and provide a personalised experience.
✨Show Your Passion for Helping Others
This role is all about delivering exceptional service, so be ready to share examples from your past experiences where you went above and beyond for a customer. Highlighting your genuine passion for helping people will resonate well with the interviewers.
