At a Glance
- Tasks: Support customers with travel queries via phone, email, and live chat.
- Company: Vibrant and growing team in Edinburgh focused on customer service.
- Benefits: 33 days annual leave, monthly bonuses, free gym, and health cash plan.
- Other info: Ongoing training and career development with a focus on employee wellbeing.
- Why this job: Join a supportive workplace where every day brings new challenges and opportunities.
- Qualifications: Fluent in German and English with previous customer service experience.
The predicted salary is between 24000 - 30000 € per year.
German Speaking Customer Service Advisor
Edinburgh Office Based
£Monday-Friday, 8:00am-4:30pm
Love travel? Fluent in German? Ready to build a career in customer service? We're looking for a German Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If you're passionate about delivering exceptional service and want to work in a role where no two days are the same - this could be for you.
- 33 days annual leave
- Monthly performance-based bonus
- Free on-site gym
- Health cash plan
- Employee wellbeing & assistance programme
- Enhanced sick pay
- Enhanced maternity, paternity & adoption policies
- Ongoing training & career development
- Refer-a-friend bonus scheme
As a German Speaking Customer Service Advisor, you'll be the first point of contact for customers, supporting them with travel-related queries across multiple channels.
- Handling customer enquiries via phone, email, and live chat
- Building rapport and delivering a personalised customer experience
- Staying up to date with company promotions and policies
Fluent German and English (essential)
Previous customer service experience
Confident using Microsoft Office and handling written communication
Positive attitude with a genuine passion for helping customers
This is more than just a customer service role, it's a chance to join a company that invests in its people, offers real progression, and creates a workplace where you'll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
GERMAN & ENGLISH SPEAKING CUSTOMER SERVICE ADVISOR in Central employer: Oyster Consultant
Join a dynamic and supportive team in Edinburgh as a German Speaking Customer Service Advisor, where your passion for helping others is truly valued. With 33 days of annual leave, a monthly performance-based bonus, and a commitment to ongoing training and career development, this role offers not just a job, but a pathway to a fulfilling career in customer service. Experience a vibrant work culture that prioritises employee wellbeing and provides unique benefits like a free on-site gym and enhanced family leave policies.
StudySmarter Expert Advice🤫
We think this is how you could land GERMAN & ENGLISH SPEAKING CUSTOMER SERVICE ADVISOR in Central
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both German and English, make sure you're comfortable switching between languages and can express yourself clearly and confidently.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our vibrant team in Edinburgh.
We think you need these skills to ace GERMAN & ENGLISH SPEAKING CUSTOMER SERVICE ADVISOR in Central
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve used these languages in customer service settings.
Tailor Your Application:Don’t just send a generic application! Take a moment to read through the job description and tailor your CV and cover letter to reflect how your skills and experiences match what we’re looking for. It shows us you’re genuinely interested!
Be Personable:We love a positive attitude! When writing your application, let your personality shine through. Share your passion for helping customers and any relevant experiences that demonstrate your problem-solving skills.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it’s super easy!
How to prepare for a job interview at Oyster Consultant
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you're comfortable switching between the two during the interview. Practise common customer service scenarios in both languages to show your versatility.
✨Know the Company Inside Out
Research the company’s values, recent news, and their approach to customer service. This will not only help you answer questions more effectively but also demonstrate your genuine interest in being part of their team.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to handle a mock customer query. Practise staying calm, friendly, and solution-oriented, as this reflects the positive attitude they’re looking for.
✨Showcase Your Problem-Solving Skills
Think of specific examples from your past experience where you successfully resolved customer issues. Be ready to share these stories, highlighting your ability to build rapport and deliver exceptional service.
