At a Glance
- Tasks: Support customers with travel queries via phone, email, and live chat.
- Company: Vibrant company in Edinburgh focused on customer service and employee growth.
- Benefits: 33 days annual leave, monthly bonuses, free gym, and health cash plan.
- Other info: Ongoing training and career development opportunities await you.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Fluent in German and English, with previous customer service experience.
The predicted salary is between 25000 - 30000 € per year.
German Speaking Customer Service Advisor
Edinburgh Office Based
£Monday-Friday, 8:00am-4:30pm
Love travel? Fluent in German? Ready to build a career in customer service? We're looking for a German Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace.
If you're passionate about delivering exceptional service and want to work in a role where no two days are the same - this could be for you.
- 33 days annual leave
- Monthly performance-based bonus
- Free on-site gym
- Health cash plan
- Employee wellbeing & assistance programme
- Enhanced sick pay
- Enhanced maternity, paternity & adoption policies
- Ongoing training & career development
- Refer-a-friend bonus scheme
As a German Speaking Customer Service Advisor, you'll be the first point of contact for customers, supporting them with travel-related queries across multiple channels:
- Handling customer enquiries via phone, email, and live chat
- Building rapport and delivering a personalised customer experience
- Staying up to date with company promotions and policies
Fluent German and English (essential)
Previous customer service experience
Confident using Microsoft Office and handling written communication
Positive attitude with a genuine passion for helping customers
This is more than just a customer service role, it's a chance to join a company that invests in its people, offers real progression, and creates a workplace where you'll feel valued every day.
Apply now to start your journey in a rewarding, travel-focused customer service career in Edinburgh.
Customer Service Advisor - German/English speaking in Central employer: Oyster Consultant
Join a dynamic and supportive team as a German Speaking Customer Service Advisor in our Edinburgh office, where your passion for travel and helping others will be truly valued. With 33 days of annual leave, a monthly performance-based bonus, and a commitment to ongoing training and career development, we offer an exceptional work culture that prioritises employee wellbeing and growth. Experience a vibrant workplace that not only rewards your efforts but also encourages you to thrive in a role where no two days are the same.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - German/English speaking in Central
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries in both German and English, make sure you're comfortable switching between the two languages. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our vibrant team in Edinburgh!
We think you need these skills to ace Customer Service Advisor - German/English speaking in Central
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for someone fluent in both German and English, make sure to highlight your language proficiency right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience:When detailing your previous customer service experience, focus on roles where you’ve helped customers solve problems or provided exceptional service. We want to see how your past experiences align with what we do here at StudySmarter.
Be Personable:We love a positive attitude! In your application, let your personality shine through. Share a brief story or example that shows your passion for helping others and how you build rapport with customers.
Apply Through Our Website:To kickstart your journey with us, make sure to apply directly through our website. It’s the best way for us to receive your application and get you one step closer to joining our vibrant team in Edinburgh!
How to prepare for a job interview at Oyster Consultant
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you're comfortable switching between the two during the interview. Practise common customer service scenarios in both languages to show your versatility.
✨Know the Company Inside Out
Research the company’s values, recent promotions, and any travel-related services they offer. This will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company.
✨Showcase Your Customer Service Experience
Prepare specific examples from your previous roles where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Bring a Positive Attitude
A positive attitude is key in customer service. During the interview, let your enthusiasm shine through. Share why you love helping people and how you handle challenging situations with a smile.
