At a Glance
- Tasks: Deliver exceptional customer service for travel queries via phone, chat, and email.
- Company: Join a supportive team in a vibrant Edinburgh office.
- Benefits: Enjoy 33 days leave, health plans, bonuses, and a free gym.
- Other info: Engaging work environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Fluent in Russian and English with previous customer service experience.
The predicted salary is between 26800 - 26800 £ per year.
Position: Russian Speaking Customer Service Advisor
Working hours: Monday to Friday 08:00am to 4:30pm
Location: Fountainbridge, Edinburgh
Salary: £26,800
Who We Are Looking For
We are seeking a passionate and enthusiastic Russian Speaking Customer Service Advisor to join the team in the Edinburgh office. The ideal candidate will be:
- Customer-centric
- Passionate about travel
- Able to build rapport quickly
- A strong problem solver
- Proud to deliver excellent customer service across multiple communication channels
What You Will Get in Return
Joining the Edinburgh team, you will be welcomed into a supportive and engaging working environment, including:
- 33 days annual leave
- Workplace health cash plan (including dental, optical, physiotherapy and more)
- Employee wellbeing programme & Employee Assistance Programme
- Enhanced sick pay
- Monthly performance-based bonuses
- Extensive learning and development opportunities
- Enhanced family policies (maternity, paternity, adoption)
- Life and health insurance
- Free on-site gym
- Regular employee engagement events
- Refer-a-friend bonus scheme
What Youll Be Doing
- Providing exceptional customer service as the first point of contact for travel-related queries
- Assisting customers via phone, live chat, and email
- Resolving queries with empathy, patience, and professionalism
- Participating in regular team huddles
- Keeping up to date with promotions, initiatives, and company policies
- Supporting ad hoc projects as required
What Youll Need
- Previous customer service experience
- Fluency in Russian and English
- Strong communication skills
- Good knowledge of Microsoft Office and strong typing skills
- Ability to remain calm and logical under pressure
- Excellent problem-solving ability
- A positive, enthusiastic attitude with a desire to achieve targets and continuously develop
Russian Customer Service Advisor in Broughton employer: Oyster Consultant
As a Technical Solutions Consultant at our London-based company, you'll be part of a dynamic team that thrives on the intelligent use of data to drive meaningful business decisions. We offer a collaborative work culture that prioritises employee growth through continuous learning and mentorship, alongside a competitive salary and flexible working options. Join us to make a real impact while enjoying the benefits of working with leading brands across various sectors in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Russian Customer Service Advisor in Broughton
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost our confidence and help us articulate our thoughts clearly during the actual interview.
✨Tip Number 3
Show off our personality! Employers love to see enthusiasm and passion. Let’s share our travel experiences and how they relate to customer service – it’ll make us stand out as a candidate who truly cares.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our appreciation and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Russian Customer Service Advisor in Broughton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and travel shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about helping customers and making their travel experiences better.
Tailor Your CV:Make sure your CV highlights your previous customer service experience and any relevant skills. Use keywords from the job description, like 'problem solver' and 'customer-centric', to show us you’re the perfect fit for the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great candidate. Remember, we’re looking for strong communication skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the position.
How to prepare for a job interview at Oyster Consultant
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its services. Familiarise yourself with their travel offerings and any recent promotions. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've delivered exceptional customer service. Think about times when you resolved issues or went above and beyond for a customer. This will highlight your problem-solving abilities and customer-centric approach.
✨Practice Your Language Skills
Since fluency in Russian and English is key, consider doing a mock interview in both languages. This will help you feel more comfortable switching between them and ensure you can communicate effectively under pressure.
✨Be Enthusiastic and Engaging
Your passion for travel and customer service should shine through during the interview. Be positive, smile, and engage with your interviewer. Building rapport quickly is essential, so let your enthusiasm for the role come across!
