At a Glance
- Tasks: Support customers with travel queries via phone, email, and live chat.
- Company: Vibrant and growing team in Edinburgh focused on customer service.
- Benefits: 33 days annual leave, monthly bonuses, free gym, and health cash plan.
- Other info: Ongoing training, career development, and regular team events.
- Why this job: Join a supportive workplace where every day brings new challenges and opportunities.
- Qualifications: Fluency in Russian and a passion for helping people.
The predicted salary is between 26800 - 26800 € per year.
Love travel? Fluent in Russian? Ready to build a career in customer service? We’re looking for a Russian Speaking Customer Service Advisor to join a vibrant and growing team in Edinburgh. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, energetic workplace. If you’re passionate about delivering exceptional service and want to work in a role where no two days are the same this could be for you.
What’s in it for you?
- 33 days annual leave
- Monthly performance-based bonus
- Free on-site gym
- Health cash plan
- Employee wellbeing & assistance programme
- Enhanced sick pay
- Enhanced maternity, paternity & adoption policies
- Ongoing training & career development
- Regular team events & incentives
- Refer-a-friend bonus scheme
The Role
As a Russian Speaking Customer Service Advisor, you’ll be the first point of contact for customers, supporting them with travel-related queries across multiple channels. Your day-to-day will include handling customer enquiries via phone, email, and live chat.
Russian Customer Service Advisor in Bonnyrigg employer: Oyster Consultant
Join a dynamic and supportive team in Edinburgh as a Russian Customer Service Advisor, where your passion for helping others will be rewarded with a competitive salary and a wealth of benefits. Enjoy 33 days of annual leave, a monthly performance-based bonus, and access to an on-site gym, all while being part of a vibrant workplace that prioritises employee wellbeing and career development. With regular team events and a strong focus on personal growth, this role offers a unique opportunity to thrive in a fulfilling customer service environment.
StudySmarter Expert Advice🤫
We think this is how you could land Russian Customer Service Advisor in Bonnyrigg
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the vibe at the workplace. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your problem-solving skills during the real deal.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Russian, be ready to demonstrate your language abilities during the interview. You might even want to prepare a few phrases or responses in Russian to impress your interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Russian Customer Service Advisor in Bonnyrigg
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about helping customers in Russian, make sure to highlight your fluency in the language. Use examples from your past experiences where you’ve successfully communicated in Russian, whether it’s in a professional setting or through personal interactions.
Tailor Your CV and Cover Letter:We want to see how you fit into our vibrant team! Customise your CV and cover letter to reflect the skills and experiences that align with the job description. Mention your passion for customer service and any relevant experience you have in the travel industry.
Be Personable and Engaging:In your written application, let your personality shine through! We’re looking for someone who enjoys helping people and solving problems, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our supportive workplace.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity in Edinburgh!
How to prepare for a job interview at Oyster Consultant
✨Brush Up on Your Russian
Since this role requires fluency in Russian, make sure you’re comfortable speaking and writing in the language. Practise common customer service phrases and scenarios that might come up during the interview to show your proficiency.
✨Know the Company Inside Out
Do a bit of research on the company’s values, mission, and recent news. This will not only help you answer questions more effectively but also demonstrate your genuine interest in being part of their team.
✨Prepare for Common Customer Scenarios
Think about typical customer service situations you might face, especially in the travel sector. Prepare examples of how you would handle difficult customers or solve problems, as this will showcase your problem-solving skills.
✨Show Your Passion for Travel
Since the role is travel-related, share your own travel experiences and how they’ve shaped your understanding of customer needs. This personal touch can help you connect with the interviewer and show that you’re genuinely excited about the position.
