Job Description
Position: Dutch Speaking Customer Service AdvisorOperating hours: Monday Friday 8am 5pmLocation: Fountainbridge, EdinburghSalary: £26,800Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:33 days annual leaveWorkplace health cash plan including claiming back for dental, optical and physiotherapy and much moreEmployee well-being program, Employee Assistance Program and enhanced sick payMonthly performance-based bonusesExtensive learning opportunities and resources to further your careerEnhanced family policies (maternity/paternity/adoption)Life and health insuranceFree on-site gymFrequent employee engagement eventsRefer a friend bonus schemeWhat youll be doingProviding exceptional service to our customers, being the ?rst point of contact responding to various travel queries.
Providing resolutions to our customers via Call, Chat and Email.
Handling customer queries with empathy, patience and compassion.
Attending regular team huddles.
Keeping up to date with the latest promotions, initiatives and company policies/procedures.
Assisting in ad hoc assigned projects.
What youll needCustomer service experienceMust be Fluent in Dutch and EnglishEffective communication skillsGood knowledge of Microsoft Office suite & Proficient typing abilitiesAbility to remain calm and logical in challenging situationsExcellent problem-solving skillsEnthusiastic approach with the desire to hit your goals and passionate about continuous developmentWho we are looking for.
We are seeking a passionate and enthusiastic Dutch speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.
Dutch Customer Service Advisor Dutch Customer Service Advisor
