General Manager in Hastings

General Manager

Oyster Care Homes is recruiting a General Manager for Ponbay Lodge, Hastings. The role carries overall responsibility for the day-to-day running of the home, promoting a caring environment and ensuring residents receive a high standard of specialised personal care.

Key Responsibilities

• Manage all aspects of the home, including standards of care, recruitment, training, communication with the team, premises and financial matters.
• Recognise and assess residents’ needs, involving professional agencies and relatives where needed, to formulate personalised care plans.
• Provide the highest level of personal care and attention to residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive.
• Ensure compliance with statutory and legal requirements relevant throughout the home.
• Administer medication to residents as prescribed, maintain accurate records and manage stock control.
• Maintain effective communication and good relationships with all stakeholders both internal and external.
• Recruit suitable team members, conduct inductions and meet CIS training standards.
• Organise the team, arrange rotas, manage absence and ensure adequate staffing.
• Control and monitor the budget and expenditure, prepare monthly cash flow reports for the Directors and record all financial information.
• Support residents with personal financial arrangements, maintaining confidentiality.
• Market, promote and sell the home.
• Deal with all prospective residents, provide information, guided tours, assess new residents and negotiate appropriate fees.

Essential Skills

• Control and manage budgets and accounts.
• Knowledge of sales and marketing principles.
• Recruitment, selection and retention of staff.
• Structured approach to training and development of staff.
• Understanding of the Health & Social Care Act and Health & Safety legislation.
• Leadership qualities, enthusiasm, influencing and motivational skills.
• Excellent interpersonal skills.
• Professional, confident and warm personality.
• Caring disposition, reliable and punctual.

Desirable Skills

• Understanding of Hastings local authority.
• Experience with regulatory bodies.
• Knowledge of Person Centred Software (PCS).

Hours Of Work

09.00 – 17.00, Monday to Friday with flexibility as required. 40 hours per week, £60k‑£75k per annum.

Employment Details

Seniority level: Director. Employment type: Full‑time. Job function: Management. Industries: Care Home.