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- Tasks: Lead customer care initiatives and enhance the customer journey at Oyster Care Homes.
- Company: Oyster Care Homes is dedicated to providing luxury living for residents and a supportive workplace for staff.
- Benefits: Enjoy a hybrid work environment with opportunities for skill development and career progression.
- Why this job: Join a passionate team making a real difference in people's lives while growing your career.
- Qualifications: Experience in customer relations and a passion for delivering exceptional service are essential.
- Other info: Work Monday to Friday, 09:00-17:00, in a dynamic and fast-paced setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who are we?
Oyster Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team.
We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so.
The Role:
Oyster Care Homes is delighted to announce an exciting opportunity for an experienced Customer Relations Manager to join our team. As we continue to expand and innovate in the Care sector, we\’re seeking an individual who is passionate about promoting our services, enhancing brand visibility and fostering strong relationships with our target audience.
Key Responsibilities:
- Developing and implementing a culture of high-quality customer care, undertaking support visits / evaluation of the enquiry and sales pipeline across Oyster Care Homes.
- Overseeing and continually improving all aspects of our customers journey, including but not limited to “what good looks like” for our customers and embedding as standard best practice across all parts of Oyster Care Homes.
- Support the team to take effective customer focused initial enquiries through to admission date.
- Provide support, guidance, and advice to the improvement of sales targets, whilst also assisting with and leading on that change and development in key areas of the sales and customer process once identified.
- Contribute effectively as a member of the senior management team within Oyster Care Homes.
- Support the General Managers in understanding and implementing a commercial approach to the running of their service.
Who are we looking for?
It is the Customer Relations Manager’s role to train and continually develop the Oyster team to achieve this level of excellence, helping our customers in their decision making to choose Oyster Care Homes as their trusted place of care.
Through the collecting and analysing of data, plus working collaboratively with our Digital Marketing Exec and the wider Senior Management Team (SMT), the Customer Relations Manager will use factual “data driven” models and information, combined with authentic excellent customer service, to drive the right outcomes across the group.
Are you someone who thrives in a fast-paced environment, is eager to take on new challenges, and has a track record of delivering results? If you\’re ready to make a meaningful impact and contribute to the success of our mission in providing exceptional care, we encourage you to apply for this exciting opportunity with Oyster Care Homes.
Hours of work: Monday to Friday, 09:00-17:00, which equates to 40 hours per week.
Place of work: Hybrid – supporting Oyster Care Homes across the network (South of England)
Our screening and recruitment process is conducted in line with Oyster Care Homes’ Safeguarding Policy.
Customer Relations Manager employer: Oyster Care Homes
Contact Detail:
Oyster Care Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Familiarize yourself with the values and mission of Oyster Care Homes. Understanding their commitment to high-quality customer care and employee development will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to enhance customer relationships and improve sales processes. Highlighting measurable outcomes can showcase your effectiveness in similar roles.
✨Tip Number 3
Research current trends in the care sector, especially regarding customer relations and digital marketing strategies. Being knowledgeable about industry developments will allow you to engage in meaningful conversations with the hiring team.
✨Tip Number 4
Network with professionals in the care industry, particularly those who have experience in customer relations. Building connections can provide insights into the role and may even lead to referrals or recommendations.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Understand the Company Culture: Take some time to familiarize yourself with Oyster Care Homes' mission and values. Highlight in your application how your personal values align with their commitment to exceptional care and team development.
Tailor Your CV: Make sure your CV reflects your experience in customer relations and any relevant achievements. Use specific examples that demonstrate your ability to enhance customer journeys and drive results, as mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your eagerness to contribute to the success of Oyster Care Homes. Mention your experience in training teams and improving sales processes, as these are key responsibilities of the role.
Showcase Data-Driven Decision Making: Since the role emphasizes using data to drive outcomes, include examples in your application where you have successfully used data analysis to improve customer relations or sales strategies. This will demonstrate your analytical skills and alignment with the company's goals.
How to prepare for a job interview at Oyster Care Homes
✨Show Your Passion for Customer Care
Make sure to express your genuine passion for providing exceptional customer care. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Data-Driven Decision Making
Since the role involves using data to drive outcomes, be prepared to discuss how you've used data in previous roles to improve customer relations or sales processes. Highlight any tools or methodologies you are familiar with.
✨Emphasize Team Collaboration
Oyster Care Homes values teamwork, so be ready to talk about how you've successfully collaborated with others in a fast-paced environment. Provide examples of how you supported your team in achieving common goals.
✨Prepare Questions About Company Culture
Show your interest in the company by preparing thoughtful questions about their culture and values. Ask how they support their team members' development and what initiatives they have in place to enhance customer care.
