At a Glance
- Tasks: Support operations by conducting property check-ins and managing customer enquiries.
- Company: Join Oya, the UK's leading property marketplace for the food industry.
- Benefits: Flexible part-time hours, competitive salary, and a dynamic work environment.
- Other info: Opportunity to work independently and grow within a vibrant team.
- Why this job: Be the backbone of operations and make a real impact in the food industry.
- Qualifications: Strong communication skills and experience in customer service.
The predicted salary is between 28000 - 30000 £ per year.
Reporting to: Head of Operations
Location: Soho, London (hybrid between office and onsite at Host locations across London)
Hours: Part time - equivalent of 2 days per week
Start date: Flexible
Salary: £28,000 - £30,000 FTE
Background: Oya is the UK's leading property marketplace for the food industry. We connect food vendors from early-stage street food brands to high-growth catering businesses with landlords and property owners across retail, leisure and hospitality. Our listings span dark kitchens, production units, pub kitchens, takeaways, restaurants, sports stadiums, bingo halls and galleries. We run two service tiers. Oya Managed is our full-service offering, where we provide ongoing support for our Hosts & Vendors. This role sits within that service, supporting the Head of Operations to deliver a consistently high standard of experience for Hosts and Vendors alike.
Job brief & Hours: We’re looking for a reliable, personable and practically-minded person to join the team on a part time basis. You’ll split your time between our Soho office and onsite visits to Host properties across London, carrying out check-ins, check-outs, property inspections and run meetings. You will be the first point of contact for all customer enquiries and will become an expert in understanding our customers' needs. This is a hands-on role with real variety. One day you might be doing a kitchen check in, the next you’re responding to a Vendor query or chasing an outstanding invoice. You’ll be the operational backbone that keeps Oya Managed running smoothly, and a trusted point of contact for both Hosts and Vendors throughout their time with us. We’re looking for the equivalent 2 days per week which can be flexible depending on your circumstances and that week’s onsite requirements.
Responsibilities:
- Conducting check-ins and check-outs at Host properties across London
- Being a first point of contact for Hosts and Vendors via email, phone, WhatsApp and live chat — responding promptly and professionally
- Building and maintaining strong working relationships with our customers throughout the lifecycle of their booking
- Identifying issues early and escalating or mediating where needed
- Ensuring H&S compliance documentation and insurance records are kept up to date
- Running monthly catch ups with active Hosts and Vendors to surface any concerns before they become problems
- Supporting with financial queries, including helping customers understand their invoices and fee schedules
- Keeping our CRM records accurate and up to date
- Gathering and collating customer feedback and sharing insights with the wider team
- Spotting gaps in our processes and suggesting improvements
- Optimising on site revenue and helping with sales and marketing support where possible
About you:
- You’ve dealt with complex or sensitive customer situations and know how to stay calm and solutions-focused
- You’re confident on your feet, comfortable turning up to an unfamiliar kitchen space and leading a check-in professionally
- You communicate clearly and warmly, in writing and in person
- You’re organised, reliable and good at managing a varied workload without things slipping
- You’re comfortable with technology: Google Workspace, HubSpot, Airtable, Slack and WhatsApp are the tools we use day to day
- You’re happy working independently. The onsite element of this role means you’ll often be representing Oya without anyone else in the room
- You’re based in London, and are comfortable travelling to Host sites within the city
Onsite Operations Assistant in City of London employer: Oya
Oya is an exceptional employer, offering a dynamic work environment in the heart of Soho, London. With a strong focus on employee growth and a supportive culture, we provide flexible part-time opportunities that allow you to balance work and personal commitments while engaging with diverse food industry clients. Join us to be part of a team that values your contributions and fosters meaningful relationships with Hosts and Vendors across the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Operations Assistant in City of London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Oya and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Onsite Operations Assistant in City of London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Oya that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Oya.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Oya get a sense of who you are beyond your experience!
How to prepare for a job interview at Oya
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Oya and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
