At a Glance
- Tasks: Be the friendly face of Oxygen, welcoming guests and creating memorable experiences.
- Company: Join a vibrant team at a leading entertainment venue.
- Benefits: Enjoy industry-leading pay, discounts, and free entry for friends and family.
- Other info: Dynamic, fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by delivering fun and excitement to families every day.
- Qualifications: Passion for customer service and experience working with children is a plus.
The predicted salary is between 20000 - 25000 £ per year.
The role
Guests Hosts are the face of Oxygen, they are the first person our guests and visitors see, beaming their killer watt smiles and greeting everyone like they are friends and family of the park.
Guest Hosts set the tone for the customer journey, helping the kids feel excited and the parents and adults feel assured and confident about the experience they are all about to have.
Being friendly, organised and professional are key to being successful in this role.
- Role includes
- Café
- Court Monitor
- Reception
- Party Host
High energy and a positive outlook will help during the busy and quitter times.
You have the first opportunity to make moments that matter, from smooth check-in, to sign-posting the park, to building the excitement and anticipation.
You will also talk about and sell upcoming events, current additional activities to ensure everyone makes the most out of their time with us.
You’ll work closely with the other teams in the café, on courts and in parties to ensure clear communication and the very best customer experience there is on the planet.
Benefits
- Industry-leading pay
- 50% off food and drinks while on shift
- Free & unlimited hot drinks while on shift
- Free entry for you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 25% off food and drink when not on shift
- 20 days holiday + bank holidays
- Increased holiday leave at 3 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
Skills & Experience
- A genuine ambition to deliver a fun customer experience, consistently
- Comfortable working with children
- Comfortable working in a busy, fast-paced environment
- Organised and can manage own time
- Able to learn new skills and information
- Great team player
- Able to listen to and action instructions
- Able to communicate professionally and with respect at all times
- Excellent record of time keeping
- Reception experience desirable
- Sales experience desirable
- Experience working with children desirable
- #J-18808-Ljbffr
Guest Host in Leicester employer: Oxygen
Join us as a Party Host and be part of a vibrant team dedicated to creating unforgettable experiences for children and their families. With industry-leading pay, generous discounts, and a supportive work culture that prioritises employee well-being and growth, you'll thrive in a fun, fast-paced environment where your contributions truly matter. Enjoy the unique advantage of flexible hours and the opportunity to develop your skills while making lasting memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Host in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oxygen. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oxygen before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Host in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oxygen:Your cover letter is your chance to shine! Tell us why you want to work at Oxygen specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oxygen!
How to prepare for a job interview at Oxygen
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
