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- Tasks: Lead a dynamic team to deliver exceptional customer experiences in a vibrant park environment.
- Company: Join a fun and inclusive company dedicated to creating memorable moments for all visitors.
- Benefits: Enjoy flexible working hours, team events, and opportunities for personal growth.
- Why this job: Be part of a passionate team that values creativity, collaboration, and making a positive impact.
- Qualifications: 3+ years in a leadership role, strong customer service skills, and experience with event planning.
- Other info: Ideal for those with a background in hospitality or leisure industries.
The predicted salary is between 36000 - 60000 £ per year.
The Assistant Park Manager , you will work closely with the Deputy and Park Manager to develop, lead and empower your highly motivated and talented team, to deliver our four values; pride, passion, playing together and moments of WOW-ness.
You will deliver the day to day running of the park spanning the entire customer journey, leading by example to deliver exceptional and engaging customer service. You will inspire and coach your team to do the same. You will ensure compliance with brand standards and SOP’s and challenge performance when needed.
You will be an inclusive leader who demonstrates respect, collaboration and takes collective responsibility in all you do.
You will be an authentic brand ambassador who is commercial, creative, brave and curious, creating a culture to reflect these behaviours and attributes.
We do need F&B management experience in this role, which is essential!
Skills and experience:
- Minimum 3 years\’ experience in a leadership role
- Experience with financial data and KPI management
- Experience of managing and leading a large team
- Experience with planning and running events
- Working knowledge of welfare and EDI in the workplace
- Excellent customer service and engagement skills
- Experience working with SEN children and customers
- Knowledge of industry H&S standards and compliance
- Tech savvy
- Working knowledge of the core Microsoft applications
- A background in a service-led industry is desirable, such as hospitality, adventure parks, family leisure entertainment parks etc.
- IOSH qualification desirable
- First aid qualification desirable
Benefits
- Industry-leading pay
- Birthday leave
- Enhanced maternity/paternity
- Company Bonus Scheme
- Company Sick Pay
- 50% off food and drinks while on shift
- 50p hot drinks
- 50% off for you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 25 days holiday + bank holidays
- Increased holiday leave at 2 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
Assistant Park Manager employer: Oxygen
Contact Detail:
Oxygen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Park Manager
✨Tip Number 1
Familiarise yourself with our core values: pride, passion, playing together, and moments of WOW-ness. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Showcase your leadership experience by preparing specific examples of how you've successfully managed teams in the past. Highlight instances where you inspired and coached your team to achieve exceptional customer service.
✨Tip Number 3
Brush up on your knowledge of health and safety standards relevant to the leisure industry. Being able to discuss compliance confidently will set you apart as a candidate who understands the importance of safety in a park environment.
✨Tip Number 4
If you have experience working with SEN children or customers, be ready to share those experiences. This will demonstrate your ability to engage with diverse groups and show that you can create an inclusive environment.
We think you need these skills to ace Assistant Park Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leadership roles, particularly in service-led industries. Emphasise your skills in managing teams, financial data, and customer service to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the values of the company. Mention specific examples of how you've inspired teams and delivered exceptional customer service in previous positions.
Highlight Relevant Experience: In your application, focus on your experience with planning and running events, as well as any work you've done with SEN children. This will demonstrate your ability to engage with diverse customer groups.
Showcase Leadership Qualities: Use your application to illustrate your leadership style. Discuss how you foster collaboration, respect, and inclusivity within your team, and provide examples of how you've challenged performance to drive improvement.
How to prepare for a job interview at Oxygen
✨Show Your Leadership Skills
As an Assistant Park Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on how you inspired and motivated them to achieve their goals.
✨Understand the Customer Journey
Familiarise yourself with the entire customer journey within a park setting. Be ready to discuss how you would enhance customer experiences and ensure exceptional service, reflecting the values of pride and passion.
✨Highlight Your Event Management Experience
Since planning and running events is part of the role, come prepared with specific examples of events you've managed. Discuss the challenges you faced and how you overcame them to deliver successful outcomes.
✨Demonstrate Inclusivity and Collaboration
As an inclusive leader, it's crucial to show that you value collaboration. Be prepared to share instances where you've worked with diverse teams and how you fostered an environment of respect and collective responsibility.
