At a Glance
- Tasks: Provide top-notch customer service and solve problems for our engineering clients.
- Company: Join a dynamic manufacturing team focused on customer satisfaction.
- Benefits: Fixed-term contract until January 2027 with competitive pay and growth opportunities.
- Other info: Enjoy a fast-paced environment with occasional travel to a nearby warehouse.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in customer service, especially in engineering or manufacturing is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Department: Customer Service
Location: Office Based near Warrington
Contract: Fixed Term until January 2027
Please note: this role will involve occasional travel (approximately 2-3 times per month) to a nearby warehouse, the location of which is not accessible via public transport, therefore a full driving licence and access to a vehicle is essential.
Join a Fast Moving, Customer Focused Team
We’re looking for a confident, proactive, and solutions driven Customer Service Representative to join our EMEA Customer Service team on a fixed term contract until the end of January 2027. This is more than a traditional customer service role. We’re looking for someone who enjoys taking ownership, solving problems independently, and building strong relationships with customers and colleagues alike.
The position would suit someone with expertise in customer service for an engineering or manufacturing business. You’ll become a key point of contact for customers across the business, helping to ensure enquiries, orders, and issues are handled efficiently, professionally, and with a genuine focus on delivering an outstanding customer experience.
If you thrive in a fast paced environment, enjoy finding solutions, and take pride in getting things right first time, we’d love to hear from you.
Customer Service Representative in Manufacturing employer: Oxygen Talent Solutions
As a leading employer in the manufacturing sector near Warrington, we pride ourselves on fostering a dynamic and supportive work culture that prioritises employee growth and development. Our Customer Service Representatives enjoy a collaborative environment where their proactive problem-solving skills are valued, alongside competitive benefits and opportunities for career advancement. With a focus on delivering exceptional customer experiences, our team is dedicated to making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Manufacturing
✨Tip Number 1
Network like a pro! Reach out to people in the manufacturing and customer service sectors. Use LinkedIn to connect with current employees at the company you're eyeing. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios in manufacturing. Think about how you would handle specific situations and be ready to share your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your personality! During interviews, let your confidence and proactive attitude shine through. Remember, they’re looking for someone who can build strong relationships, so don’t be afraid to show your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our fast-moving team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative in Manufacturing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Representative role. Highlight any previous experience in customer service, especially in manufacturing or engineering, to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can contribute to our team. Be sure to mention your problem-solving skills and ability to build relationships.
Showcase Your Driving Skills:Since this role involves travel, don’t forget to mention your full driving licence and access to a vehicle in your application. It’s a key requirement, and we want to know you’re ready to hit the road!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Oxygen Talent Solutions
✨Know Your Stuff
Make sure you understand the manufacturing and engineering sectors. Brush up on common customer service scenarios specific to these industries. This will help you demonstrate your expertise and show that you're not just any customer service rep, but one who truly gets the unique challenges of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled customer issues in the past. Think about times when you took ownership of a problem and found a solution independently. This is key for this role, so be ready to share those stories during the interview.
✨Emphasise Relationship Building
Since this role involves building strong relationships with customers and colleagues, think of ways you've successfully done this before. Be prepared to discuss how you approach relationship management and what strategies you use to ensure customer satisfaction.
✨Be Ready for Travel Questions
Given that the job requires occasional travel, be prepared to discuss your driving experience and how you plan to manage the travel aspect of the role. Highlight your flexibility and willingness to go the extra mile—literally!
