Our client is a growing language service provider that delivers telephone interpreting, video interpreting, face‑to‑face appointments, translation, and transcription services. Their ethical, adaptable and personal values set them apart in the industry and attract a wide range of clients. These include private businesses, local authorities, government, legal, healthcare and education establishments and they have an especially strong reputation in the charity sector.
Role Overview
They are seeking an experienced and passionate BSL Manager to lead and support their British Sign Language (BSL) services, ensuring the highest standards of quality, compliance and customer experience. The BSL Manager will be responsible for supporting the delivery and growth of our client's BSL services. This role requires a qualified BSL user with strong knowledge of the Deaf community, BSL interpreting standards and accessibility requirements. The successful candidate will act as a key advocate for BSL users, support operational delivery, contribute to business development opportunities, and ensure that BSL contractors engaged by our client meet the required professional standards.
Key Responsibilities
BSL Service Delivery
- Manage and support on‑demand BSL requests, coupled with ensuring suitable BSL resources are identified and services are delivered efficiently
- Work closely with internal teams, clients and BSL professionals to ensure a high‑quality service experience
- Provide guidance and expertise on BSL‑related queries and service requirements
- Monitor service performance and identify opportunities for improvement
Quality Assurance
- Assess and review new BSL contractors to ensure they demonstrate the required level of BSL proficiency, professionalism and suitability for their assignments
- Support the onboarding and quality‑checking process for BSL interpreters and BSL professionals
- Maintain awareness of industry standards, qualifications and best practices within the BSL sector
- Provide feedback and recommendations regarding contractor suitability and ongoing development
Business Development Support
- Support the Business Development team by providing BSL expertise during client conversations, proposals and service discussions
- Identify opportunities to expand the client's BSL service offering
- Build relationships with clients, Deaf organisations and community stakeholders
- Contribute to tenders, presentations and marketing activities relating to BSL services
BSL Community Advocacy
- Act as an advocate for the BSL community and promote accessible communication
- Represent the client positively within the Deaf and BSL communities
- Maintain strong awareness of developments, challenges and opportunities within the BSL sector
- Help ensure the client's services reflect the needs and expectations of BSL users
Internal Collaboration
- Work collaboratively with operations, recruitment, quality and commercial teams
- Share BSL knowledge and best practice across the organisation
- Support the continued development of the client's accessibility and inclusion strategy
Essential Skills and Experience
- Qualified and fluent British Sign Language (BSL) user
- Strong understanding of the Deaf community, BSL culture, and accessibility requirements
- Experience working within BSL services, interpreting, language services, or a related accessibility field
- Ability to assess BSL communication skills and identify appropriate levels of competency
- Strong organisational skills with the ability to manage multiple requests and priorities
- Excellent communication and relationship‑building skills
- Ability to work collaboratively with clients, contractors, and internal teams
- Passionate about improving access to communication and supporting inclusion
Personal Attributes
- A strong advocate for Deaf people and BSL users
- Professional, approachable and community-focused
- Detail‑oriented with a commitment to quality
- Confident representing the business externally
- Proactive, adaptable and able to work independently
Please note you must have the Right to Work in the UK and be happy to undergo a Disclosure Barring Service (DBS) check. There will also be the need for occasional travel as part of this role to their London offices and client sites.
