At a Glance
- Tasks: Lead and develop BSL services, ensuring high-quality communication support for Deaf people.
- Company: Values-driven language service provider focused on accessibility and community impact.
- Benefits: Hybrid work model, opportunity to make a difference, and a supportive team environment.
- Other info: Join a mission-driven team dedicated to ethical and people-centred services.
- Why this job: Shape the future of accessible communication and empower Deaf communities.
- Qualifications: Strong BSL skills, experience in accessibility services, and a passion for inclusion.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid (with occasional travel to London and client sites)
BSL Services Manager
Help Shape the Future of Accessible Communication
Are you passionate about improving access for Deaf people? Do you have experience working with British Sign Language (BSL), Deaf communities or accessibility services?
Our client is a growing, values-driven language service provider delivering BSL interpreting, spoken language interpreting, video interpreting, translation and transcription services to organisations across the UK.
Their clients include the NHS, local authorities, charities, legal organisations, educational establishments and private businesses. What sets them apart is their commitment to delivering ethical, flexible and genuinely people-centred services.
As demand for accessible communication continues to grow, they are looking for a BSL Services Manager to lead, develop and champion their BSL offering.
This is an opportunity to make a real difference—helping organisations become more accessible while ensuring Deaf people receive the high-quality communication support they deserve.
About the Role
This is a varied role combining service delivery, quality, relationship management and business development.
You'll be the organisation's BSL specialist, working closely with clients, BSL professionals, internal teams and members of the Deaf community to ensure services are delivered to an exceptional standard.
Whether your experience comes from managing BSL services, working within a Deaf organisation, accessibility, interpreting services, language services or another related field, we'd love to hear from you.
Most importantly, we're looking for someone who understands the importance of accessible communication and wants to help shape and grow an outstanding BSL service.
What You'll Be Doing
Lead BSL Service Delivery
- Oversee the successful delivery of BSL interpreting services across video, telephone and face-to-face appointments.
- Support the coordination of BSL bookings and help ensure the right professional is matched to every assignment.
- Provide guidance on BSL services and accessibility requirements to colleagues and clients.
- Monitor performance and identify opportunities to improve service quality and customer experience.
Drive Quality and Professional Standards
- Support the recruitment, onboarding and assessment of BSL professionals.
- Help maintain high professional standards across the BSL supply network.
- Keep up to date with developments in the BSL profession, accessibility legislation and best practice.
- Work collaboratively with interpreters and BSL professionals to support continuous improvement.
Build Relationships
- Develop strong partnerships with clients, Deaf organisations and community stakeholders.
- Act as a trusted advisor on BSL services and accessible communication.
- Represent the organisation positively within the Deaf community and wider accessibility sector.
Support Business Growth
- Work alongside the commercial team on client meetings, tenders and proposals.
- Help identify new opportunities to develop and expand BSL services.
- Contribute ideas that enhance the organisation's accessibility offering.
Collaborate Across the Business
- Work closely with Operations, Recruitment, Quality and Commercial teams.
- Share knowledge and promote best practice across the organisation.
- Support accessibility and inclusion initiatives across the business.
About You
We're looking for someone who brings a combination of knowledge, empathy, leadership and a genuine commitment to accessibility.
You might currently work in:
- BSL or interpreting services
- A Deaf-led organisation or charity
- Accessibility or inclusion services
- Language services
- Community engagement
- Operations or service management
- Customer success within accessibility or public services
You'll ideally have:
- Strong British Sign Language (BSL) skills and a good understanding of Deaf culture and the lived experiences of Deaf BSL users.
- Experience managing or supporting BSL services, accessibility services or similar customer-focused operations.
- Knowledge of professional standards, safeguarding and accessibility requirements relating to BSL services.
- Excellent organisational and relationship-building skills.
- Confidence working with clients, suppliers and stakeholders at all levels.
- A proactive approach with the ability to manage multiple priorities.
- A passion for improving access, inclusion and equality.
A recognised BSL qualification or equivalent practical experience is welcomed. We value lived experience, community knowledge and professional expertise equally, and encourage applications from both Deaf and hearing candidates.
Why Join?
This is an opportunity to join an organisation where accessibility isn't just another service—it's central to everything they do.
You'll have the chance to influence how BSL services are delivered, build meaningful relationships across the Deaf community and help shape the future of an expanding service with real social impact.
If you're looking for a role where your knowledge, ideas and passion can make a genuine difference, we'd love to hear from you.
Please note: Applicants must have the Right to Work in the UK and be willing to undergo a DBS check. Occasional travel to London and client locations will be required.
Apply via LinkedIn or send your CV to info@oxygentalent.com.
British Sign Language Manager employer: Oxygen Talent Solutions
Oxygen Talent Solutions is an exceptional employer that prioritises inclusivity and accessibility, making it a perfect fit for passionate advocates like you. Located in the vibrant Greater London area, we offer a supportive work culture that fosters professional growth and development, alongside competitive benefits tailored to enhance your work-life balance. Join us to make a meaningful impact within the Deaf community while advancing your career in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land British Sign Language Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Oxygen Talent Solutions.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Oxygen Talent Solutions.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Oxygen Talent Solutions.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Oxygen Talent Solutions. Apply directly through us to stand out!
We think you need these skills to ace British Sign Language Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Oxygen Talent Solutions. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like British Sign Language Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Oxygen Talent Solutions
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Oxygen Talent Solutions. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
