At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a dynamic manufacturing team focused on customer satisfaction.
- Benefits: Enjoy ongoing training, a supportive environment, and career growth.
- Other info: Full driving licence required for occasional travel to the warehouse.
- Why this job: Make a real impact in a fast-paced role that values your initiative.
- Qualifications: Experience in customer service and a proactive mindset are key.
The predicted salary is between 25000 - 32000 € per year.
Department: Customer Service
Location: Office Based near Warrington
Contract: Fixed Term until January 2027
Please note: this role will involve occasional travel (approximately 2-3 times per month) to a nearby warehouse, the location of which is not accessible via public transport, therefore a full driving licence and access to a vehicle is essential.
Join a Fast Moving, Customer Focused Team
We are looking for a confident, proactive, and solutions driven Customer Service Representative to join our EMEA Customer Service team on a fixed term contract until the end of January 2027. This is more than a traditional customer service role. We are looking for someone who enjoys taking ownership, solving problems independently, and building strong relationships with customers and colleagues alike. The position would suit someone with expertise in customer service for an engineering or manufacturing business.
You will become a key point of contact for customers across the business, helping to ensure enquiries, orders, and issues are handled efficiently, professionally, and with a genuine focus on delivering an outstanding customer experience. If you thrive in a fast paced environment, enjoy finding solutions, and take pride in getting things right first time, we would love to hear from you.
What You Will Be Doing:
- Acting as a trusted first point of contact for customer enquiries via phone and email
- Delivering responsive, accurate, and professional customer support
- Managing customer requests from start to finish with a strong sense of ownership
- Working cross functionally with internal teams to resolve issues quickly and effectively
- Monitoring orders and open requests to ensure deadlines and commitments are met
- Keeping customers informed with clear and proactive communication
- Maintaining accurate records across CRM and internal systems
- Supporting order processing, returns, replacements, and post sales enquiries
- Providing support across the wider team during busy periods
- Identifying opportunities to improve customer service processes and ways of working
What We Are Looking For:
We are looking for someone who combines strong customer service skills with initiative, resilience, and a proactive mindset coupled with experience in manufacturing or a business that distributes hardware or parts. You will ideally have experience working in an environment where you have needed to think independently, solve problems confidently, and manage competing priorities effectively.
Skills & Experience:
- Previous experience in customer service, administration, or a similar support role
- Manufacturing, engineering, hardware or parts type experience would be preferable
- Excellent verbal and written communication skills
- Professional and confident telephone manner
- Strong organisational skills and excellent attention to detail
- Ability to multitask and prioritise effectively in a busy environment
- Comfortable working independently as well as collaboratively within a team
- Good working knowledge of Microsoft Office including Outlook, Word, and Excel
- Experience using Salesforce, CRM platforms, or ERP systems would be advantageous
- Adaptable, flexible, and comfortable managing change
Personal Qualities:
- A natural problem solver who takes initiative and ownership
- Calm, professional, and solutions focused under pressure
- Strong interpersonal and relationship building skills
- Positive, proactive, and customer centric approach
- Reliable, accountable, and highly professional
Qualifications:
- GCSEs (or equivalent) in English and Mathematics preferred
- Customer Service or Business related qualifications are desirable
- Fluent written and spoken English essential
- Additional language skills are an advantage
What We Offer:
- A supportive and collaborative team environment
- Exposure to a dynamic international business
- Ongoing training and development opportunities
- The opportunity to make a genuine impact on customer experience and business performance
Customer Service Representative in Manufacturing in Manchester employer: Oxygen Talent Solutions Ltd
Join a dynamic and supportive team in Warrington, where your role as a Customer Service Representative will not only enhance your skills but also allow you to make a significant impact on customer experience. With ongoing training and development opportunities, you'll thrive in a fast-paced environment that values initiative and problem-solving, all while enjoying the benefits of working for a leading manufacturing company committed to excellence.
Contact Detail:
Oxygen Talent Solutions Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Manufacturing in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during interviews to demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fast-paced, customer-focused team.
We think you need these skills to ace Customer Service Representative in Manufacturing in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your customer service experience, especially in manufacturing or engineering. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've solved problems and built relationships in previous roles. Show us your proactive mindset and why you're the perfect fit for our team.
Be Clear and Concise:When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fast-paced, customer-focused team!
How to prepare for a job interview at Oxygen Talent Solutions Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially those related to customer service in manufacturing. This will help you tailor your answers and demonstrate that you're the perfect fit for the role.
✨Showcase Your Problem-Solving Skills
Since this role requires a proactive approach to solving customer issues, prepare specific examples from your past experiences where you've successfully resolved problems. Highlight your ability to take ownership and work independently, as well as how you’ve built strong relationships with customers.
✨Practice Your Communication Style
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and answering common interview questions.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
