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- Tasks: Lead a dynamic team to deliver exceptional guest experiences and maintain high operational standards.
- Company: Join the vibrant Oxygen Nottingham team, where fun meets professionalism.
- Benefits: Enjoy free jumping, discounts, and access to wellbeing support.
- Other info: Great opportunities for growth and development within a supportive team.
- Why this job: Be a key player in creating memorable experiences in a fast-paced environment.
- Qualifications: Strong leadership skills and a passion for guest service are essential.
The predicted salary is between 24000 - 30000 £ per year.
The Park Supervisor will support the Park Management Team with keyholder responsibilities and the day-to-day operation of Oxygen Nottingham. This is a hands-on leadership role focused on delivering exceptional guest experiences, maintaining high operational standards, and supporting the park during peak trading periods, weekends, school holidays and events. You will lead by example on shift, driving standards across the courts, café, reception and party operation, whilst creating a safe, energetic and welcoming environment for guests and team members alike. As a Supervisor, you will champion the Oxygen ActivePlay values through pride, passion, teamwork and WOW guest experiences. You will be reliable, proactive and solutions-focused, always looking for ways to improve performance, standards and service delivery. You will play a key role in ensuring the park remains safe, clean, compliant and commercially focused at all times.
Responsibilities will include:
- Opening and closing the park
- Supporting daily operational decisions
- Managing team deployment
- Overseeing guest flow
- Ensuring health & safety compliance
- Supporting the delivery of key KPIs including guest experience, labour control, parties and café performance
- Coaching and developing team members
- Identifying training and development needs
The Park Supervisor role is critical to the success of Oxygen Nottingham. You will supervise people and procedures across all operational departments, acting as a role model for standards, accountability and guest interaction. You will be expected to remain calm under pressure, lead from the front during busy trading periods, and consistently deliver the RedKangaroo experience.
What We’re Looking For:
- A confident and positive leader who leads by example
- Strong communication and organisational skills
- A passion for guest service and team development
- Ability to work in a fast-paced, high-energy environment
- Flexible availability, including evenings, weekends and school holidays
- Reliable, proactive and solutions-focused mindset
- Previous supervisory or leadership experience desirable but not essential
- Experience within hospitality, leisure, retail or family entertainment advantageous
Why Join Oxygen Nottingham?
- Be part of a fast-paced and exciting environment
- Opportunities for development and progression within Oxygen ActivePlay
- Work alongside a passionate and supportive management team
- Free jumping and team member discounts
- Employee rewards and recognition programmes
- Access to Perkbox benefits and wellbeing support
This role would suit someone who enjoys leading from the front, thrives in busy environments and wants to play a key part in building one of the strongest teams in the business.
Compensation: Competitive salary
Supervisor employer: Oxygen - Nottingham
Contact Detail:
Oxygen - Nottingham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with guests and team members. This will help you tailor your answers and show that you're a great fit for the Oxygen Nottingham vibe.
✨Tip Number 2
Practice your leadership stories! Think of times when you've led a team or resolved guest issues. Be ready to share these experiences during your interview to demonstrate your proactive and solutions-focused mindset.
✨Tip Number 3
Show off your passion for guest service! During the interview, talk about what makes a great guest experience in your eyes and how you can contribute to creating those WOW moments at Oxygen Nottingham.
✨Tip Number 4
Don’t forget to ask questions! Inquire about team development opportunities and how they support staff during peak periods. This shows you're serious about growth and being part of a high-performing team.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for guest service and team development shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. If you've worked in hospitality or leisure before, share those stories! We love seeing how your background aligns with the Park Supervisor role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Oxygen - Nottingham
✨Know the Park Inside Out
Before your interview, make sure you familiarise yourself with Oxygen Nottingham. Understand their values, the guest experience they aim to deliver, and the operational standards they uphold. This knowledge will help you demonstrate your passion for the role and show that you're proactive about contributing to the team.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or handled a challenging situation. Highlight how you motivated your team and ensured high standards of service, especially during busy periods.
✨Emphasise Guest Experience
Since the role focuses on delivering exceptional guest experiences, be ready to discuss how you would handle guest queries and resolve issues. Think of specific instances where you've gone above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
The park environment can be fast-paced and unpredictable. Prepare to discuss how you approach problem-solving in high-pressure situations. Share examples of when you've identified issues and implemented solutions effectively, showcasing your reliability and proactive mindset.