Purpose of the Role
We are seeking a proactive and detail-oriented Wholesale Customer Service Administrator to support our wholesale operations and ensure a seamless experience for our B2B clients.
This role combines customer service excellence, with a key part in maintaining strong relationships with our wholesale partners and supporting seasonal sales campaigns. This is a full-time role based in the Saltrock Head Office, in Braunton, North Devon.
Responsibilities
Customer Service
- Act as the first point of contact for wholesale clients, managing enquiries via email and phone.
- Manage the ecomm B2B platform (Shopify)
- Process wholesale orders accurately and efficiently using our order management system for WS prime and off price customers.
- Monitor order status, shipping timelines, and resolve any delivery or invoicing issues.
- Maintain up-to-date client records and ensure all account details are accurate.
- Liaise with logistics and warehouse teams to ensure timely dispatch and delivery
Sales & Operations Support
- Assist with compiling seasonal line sheets, order forms, and sales tools.
- Track sample inventory and manage sample returns post-market.
- Support the wholesale team with reporting, data entry, and sales analysis.
- Help onboard new wholesale accounts and ensure smooth integration into systems.
- Support wholesale Agents with Samples, working with other departments
Key Performance Indicators
- Regular communications include external Customers and Suppliers at all levels
- Internal communication with team at all levels
- On time delivery of goods to customers
- Excellent Telephone manner
- Solution driven
- Accuracy on sales & budget documents
- Exceptional customer service
Key Skills and Experience
Essential
- Broad knowledge / understanding of the clothing industry and trading environment
- Ability to work under pressure / timeline
- Self-motivated and motivating
- Commercial awareness
- To be numerate and proficient in the relevant IT programmes
- Strong communication and presentation skills
- Good organisational skills
- Confident comminutor & presenter
PC Skills
Microsoft Word, Excel, Power Point, Outlook and Illustrator at an elevated level.
Ability to create pivot tables, V look ups and analyse data.
Qualifications
Educated to degree level or professional equivalent.
Experience
- Previous experience in wholesale, customer service, preferred but not essential
- Strong organisational and multitasking skills with attention to detail
- Excellent communication and interpersonal abilities
- Proficiency in Excel and order management systems
- A proactive, team-oriented attitude with a passion for delivering great service
Compensation: To be discussed
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Wholesale Manager in Braunton employer: Oxygen - Finance
At Oxygen Activeplay and Ninja Warrior UK, we pride ourselves on being pioneers in the leisure industry, fostering a vibrant work culture that values teamwork, creativity, and personal growth. As a Junior Management Accountant, you'll enjoy a range of benefits including generous holiday allowances, a supportive environment for professional development, and unique perks like discounted food and free entry to our attractions. Join us in our central London office and be part of an exciting journey where your contributions truly matter.
