At a Glance
- Tasks: Deliver exceptional customer service and assist with bookings at our exciting indoor activity park.
- Company: Oxygen ActivePlay, a fun and dynamic workplace that values individuality.
- Benefits: Industry-leading pay, bonuses, discounts, and 25 days holiday plus bank holidays.
- Other info: Opportunities for training, development, and internal progression in a fast-paced environment.
- Why this job: Join a vibrant team and create memorable experiences for our guests every day.
- Qualifications: Positive attitude, great communication skills, and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Here at Oxygen ActivePlay, we are looking for a number of contact centre agents to join the team and to support and work with the team to deliver exceptional customer service to our parks and our customers. Here we believe each team member matters. We demonstrate this by supporting individuality and authenticity, by providing training and development opportunities and encouraging internal progression at every level. Hard work is not only recognised, but also appreciated and rewarded. Our rapid growth means we are always on the lookout for passionate, talented, fun, and engaging people to join us on our adventure.
As a key part of our exciting indoor activity park, you’ll be the first point of contact for guests, delivering top-tier service with a smile. You'll assist with bookings, provide information on our wide range of activities, and resolve any customer inquiries, all while embodying the fun, energetic spirit of our brand. Your focus will be to offer our customers a platinum level service, never compromising on quality and making every customer feel special. You will need to be positive and outgoing with a flair for resolving issues, as well as possessing a natural ability to hold conversations to make a connection with our customers. If you're passionate about creating memorable experiences, solving problems, and working in a fast-paced, playful environment, we’d love to have you on our team!
We are looking for a full time 37.5 team member. This position is at our park in Reading working in the contact centre office.
Benefits:
- Industry-leading pay
- Company Bonus Scheme
- 50% off food and drinks while on shift
- 50p hot drinks
- 50% off you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 25% off food and drink when not on shift
- 25 days holiday + bank holidays
- Increased holiday leave at 2 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
Contact Centre - Sales Lead in Reading employer: Oxygen - Contact Centre
At Oxygen ActivePlay, we pride ourselves on being an exceptional employer that values each team member's individuality and authenticity. Our dynamic work culture fosters personal growth through comprehensive training and development opportunities, while our generous benefits package, including industry-leading pay and discounts, ensures that hard work is recognised and rewarded. Join us in Reading, where you can thrive in a fun, fast-paced environment, making memorable experiences for our customers every day.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre - Sales Lead in Reading
✨Tip Number 1
Get to know the company! Research Oxygen ActivePlay and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit into their fun and energetic culture.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for guests, think about scenarios where you might need to resolve issues or provide information. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Show off your personality! In a playful environment like this, being positive and outgoing is key. Let your authentic self shine through in interviews and conversations, as they’re looking for someone who can connect with customers effortlessly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Oxygen ActivePlay. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Contact Centre - Sales Lead in Reading
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your fun and engaging side. Remember, we’re all about individuality here at Oxygen ActivePlay!
Tailor Your Application:Make sure to tailor your application to the role of Contact Centre - Sales Lead. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for our dynamic customer contact centre team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re on your way to joining our adventure!
How to prepare for a job interview at Oxygen - Contact Centre
✨Know the Company Culture
Before your interview, take some time to understand Oxygen ActivePlay's values and culture. They emphasise individuality and authenticity, so think about how you can showcase your unique personality and experiences that align with their fun and energetic spirit.
✨Prepare for Customer Scenarios
Since you'll be the first point of contact for guests, prepare for common customer service scenarios. Think about how you would handle inquiries or resolve issues while keeping a positive attitude. Practising these responses can help you feel more confident during the interview.
✨Showcase Your Communication Skills
As a Sales Lead, you'll need to connect with customers effortlessly. During the interview, demonstrate your conversational skills by engaging with the interviewer. Ask questions and share relevant experiences that highlight your ability to build rapport and provide exceptional service.
✨Express Your Passion for Customer Service
Oxygen ActivePlay is looking for passionate individuals who love creating memorable experiences. Be sure to convey your enthusiasm for customer service and share specific examples of how you've gone above and beyond to make customers feel special in previous roles.
