At a Glance
- Tasks: Deliver exceptional customer experiences and convert enquiries into bookings.
- Company: Join a leading company in the leisure industry with a vibrant culture.
- Benefits: Enjoy 50% off food, drinks, and entry for you and friends, plus 20 days holiday.
- Other info: Flexible hours and opportunities for career growth in a dynamic environment.
- Why this job: Be part of a team that enhances customer journeys and drives sales.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for a dynamic and commercially focused customer service & sales professional to help elevate our customer journey and drive revenue across our portfolio of parks and brands. In this role, you will be responsible for delivering an outstanding end-to-end customer experience while proactively converting enquiries into bookings and maximising customer value. You will manage customer interactions, support administrative processes, and identify opportunities to drive sales and repeat visits across the portfolio of parks and brands. Due to the seasonal nature of the business, a flexible approach to working hours is required, along with the ability to support across the full portfolio of parks and adapt to changing business needs. This is a full-time 37.5 hour per week role. You will need to be fully flexible across 7 days per week. This role is based in site in our Reading contact centre.
Key Responsibilities
- Customer Experience & Relationship Management
- Combine Customer Support/Customer experience and customer satisfaction
- Deliver a high-quality, personalised customer experience across all touchpoints (phone, email, chat)
- Respond promptly to customer queries via phone, email, and chat
- Build and maintain strong relationships with new and existing customers
- Handle customer queries promptly, providing clear and accurate information
- Resolve complaints professionally and efficiently, escalating where necessary
- Proactively enhance the customer journey to drive satisfaction and repeat visits
- Sales Execution & Revenue Growth
- Convert inbound enquiries into bookings, achieving individual and team revenue targets
- Proactively follow up leads and enquiries to maximise conversion rates
- Identify and action value adding and upselling opportunities across all products and parks
- Support the delivery of sales and marketing campaigns in line with the central communications plan
- Administration & CRM Management
- Maintain accurate and up-to-date customer records within the CRM system
- Process bookings, payments, and customer data with a high level of accuracy
- Track and manage enquiry pipelines to ensure timely follow-up
- Support reporting on enquiries, conversions, and customer activity
- Ensure strong attention to detail across all administrative tasks
- Product Knowledge & Park Coordination
- Develop and maintain strong knowledge of all products, services, and park offerings
- Act as a brand ambassador, confidently promoting all experiences across the portfolio
- Accurately answer customer questions about products always looking for upsell opportunities
- Share customer insights and feedback to support continuous improvement in sales and experience
Skills and Experience
- Excellent communication skills, both verbal and written.
- Ability to promote products and services to customers to improve their experience and grow the business.
- Strong problem-solving and decision-making abilities.
- Ability to work effectively under pressure.
- Customer-oriented mindset with a passion for providing exceptional service.
- Proficiency with computer systems and software.
- Previous experience in customer service and contact centre is preferred but not required.
Benefits
- Industry-leading pay
- 50% off food and drinks while on shift
- 50p hot drinks while on shift
- 50% off for you + 4 on weekdays
- 50% off entry for you + 4 on weekends and during school holidays
- 20% off up to 4 parties a year for your family & friends
- 50% off food and drink when not on shift
- 20 days holiday + bank holidays
- Increased holiday leave at 2 and 5 years of service
- Birthday is a paid day off for everyone
- Pension Scheme
- Discount & reward platform offering discounts and rewards for leisure, restaurants and high street and online stores
Customer Experience and Sales Advisor employer: Oxygen Activeplay
Join our vibrant team as a Customer Experience and Sales Advisor in Reading, where we prioritise exceptional service and employee satisfaction. Enjoy industry-leading pay, generous discounts on food and entry to our parks, and a supportive work culture that fosters personal growth and development. With flexible working hours and a focus on teamwork, this role offers a rewarding opportunity to make a real impact on our customers' experiences while enjoying a range of benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience and Sales Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oxygen Activeplay. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oxygen Activeplay before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience and Sales Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oxygen Activeplay:Your cover letter is your chance to shine! Tell us why you want to work at Oxygen Activeplay specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oxygen Activeplay!
How to prepare for a job interview at Oxygen Activeplay
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
