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- Tasks: Create and manage customer-facing documentation for innovative tech products.
- Company: Join a forward-thinking tech company with a collaborative spirit.
- Benefits: Enjoy competitive pay, generous holiday, and health perks.
- Other info: Dynamic role with opportunities for growth and creativity.
- Why this job: Make a real impact by translating complex tech into user-friendly content.
- Qualifications: Experience in technical writing and collaboration with engineering teams.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We’re looking for a hands-on Technical Author to take full ownership of our customer-facing documentation across a growing product portfolio. In this role, you’ll lead the documentation strategy and deliver high-quality content including “getting started” guides, API and configuration references, and full product technical manuals. The Technical Author manages the complete documentation lifecycle end-to-end, planning, writing, reviewing, and working closely with engineers and product teams to ensure our customers have clear, accurate, and accessible information that helps them get the most from our technology.
Key Responsibilities
- Own the documentation portfolio for current and upcoming products, defining scope, standards, and priorities.
- Produce clear, structured customer-facing content including getting-started guides, user manuals, installation and configuration guides, troubleshooting materials, videos, and reference documentation.
- Translate complex engineering concepts into accurate, accessible documentation for technical users and integrators, using a range of media and publication channels.
- Collaborate closely with product managers, engineers, and customer support to gather information, verify accuracy, and incorporate feedback.
- Create and maintain templates, style guides, and documentation workflows to ensure consistency across the product set.
- Manage documentation releases alongside product releases, keeping content synchronised with firmware and software updates.
Skills, Knowledge and Expertise
Essential:
- In-depth experience creating customer-facing documentation for technology or engineering products (hardware, software, embedded systems, navigation/GNSS, networking, IoT, or similar).
- Proven ability to author both comprehensive product manuals and concise getting-started guides.
- Experience launching technical documentation across different channels and media.
- A natural, collaborative approach that draws on technical and domain experts across the business.
- Experience working with cross-functional engineering teams to gather subject-matter expertise.
- Solid technical comprehension, with the ability to read engineering specifications, sample code, diagrams, and translate them into user-focused content.
- Clear, concise technical writing skills combined with strong editing capability.
- Demonstrated ownership mindset with the ability to manage multiple documentation projects and release timelines.
Desirable:
- Related degree preferred, not required.
- Experience with hardware, software, and API documentation, including sample code and advanced command descriptions.
- Familiarity with documentation publishing platforms (e.g., Read the Docs, Confluence, static site generators) and automated documentation build processes.
- Background or interest in navigation systems (GPS/GNSS), mapping, or vehicle/embedded systems.
Key Behaviours and Attributes:
- Proactive, independent, and able to take full ownership of documentation efforts.
- Strong communicator and collaborator; able to ask the right questions and synthesise answers.
- Detail-oriented with a focus on accuracy and usability.
- Comfortable balancing speed and quality in a fast-paced product development environment.
Benefits
- Discretionary annual profit share bonus
- Holiday entitlement of 27 days plus bank holidays
- 5% employee and 5% employer contributions through our via our salary sacrifice workplace pension scheme with Scottish Widows
- Group Income Protection Insurance Scheme
- Private Medical Insurance
- Death In Service Scheme
- Electric Vehicle Scheme
- Smart casual dress code
Technical Author employer: OxTS
Contact Detail:
OxTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best documentation work. Include examples of user manuals, guides, and any other relevant content. This will give hiring managers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss how you've tackled complex topics in your previous roles. We want to see that you can translate engineering jargon into clear, user-friendly documentation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in joining our team and taking ownership of our documentation efforts.
We think you need these skills to ace Technical Author
Some tips for your application 🫡
Show Off Your Writing Skills: Make sure your application showcases your technical writing prowess. Include samples of your previous work, like user manuals or getting-started guides, to give us a taste of your style and clarity.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight your experience with customer-facing documentation and how it aligns with our needs at StudySmarter. We love seeing how you can fit into our team!
Be Clear and Concise: Just like the documentation we create, your application should be clear and to the point. Avoid fluff and focus on what makes you the perfect fit for the Technical Author role. We appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OxTS
✨Know Your Documentation Inside Out
Before the interview, make sure you’re familiar with the types of documentation you’ll be working on. Review examples of getting-started guides, user manuals, and API references. This will help you speak confidently about your experience and how you can contribute to their documentation strategy.
✨Showcase Your Collaboration Skills
Since this role involves working closely with engineers and product teams, be ready to discuss your collaborative experiences. Share specific examples of how you’ve gathered information from subject-matter experts and incorporated feedback into your documentation. This will demonstrate your ability to work effectively in a cross-functional environment.
✨Demonstrate Your Technical Comprehension
Brush up on your technical knowledge related to the products they offer. Be prepared to discuss how you translate complex engineering concepts into user-friendly content. If you have experience with hardware or software documentation, highlight that to show you understand the technical aspects of the role.
✨Prepare for Practical Scenarios
Think about potential scenarios you might face in the role, such as managing multiple documentation projects or synchronising content with product releases. Prepare to discuss how you would approach these challenges, showcasing your ownership mindset and ability to balance speed and quality in a fast-paced environment.