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- Tasks: Deliver technical support and training to customers while resolving complex issues.
- Company: Join a leading tech company focused on customer satisfaction and innovation.
- Benefits: Enjoy competitive pay, generous holiday, and a smart casual dress code.
- Why this job: Make a real impact by helping customers maximise their use of cutting-edge technology.
- Qualifications: Technical support experience and a degree in engineering or related field required.
- Other info: Dynamic role with opportunities for growth and collaboration in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: Middleton Stoney, United Kingdom
Compensation: Competitive
Department: Commercial
Reporting to the Global Customer Support Manager, the (Senior) Customer Support Engineer is responsible for delivering technical support, guidance and training to prospects, customers, integrators and channel partners within their designated territory. This includes product selection support, resolution of complex customer issues, creation of support documentation, demonstration of OXTS products, collaboration on product integration projects, and identification of opportunities for product and service enhancements. The role is pivotal in building and nurturing strong customer relationships, advocating for customer needs and ensuring customers derive maximum value from OXTS products. We’re recruiting for 2 vacancies at either Engineer or Senior Engineer level.
Key Responsibilities- Provide technical support and troubleshoot complex issues involving both hardware and software.
- Assist with product selection and provide training and demonstrations.
- Collaborate with customers on product integration projects.
- Create clear and effective support documentation.
- Capture customer feedback to inform product and process improvements.
- Help identify new business opportunities through a strong understanding of customer needs.
- Customer‑focused with strong interpersonal and problem‑solving skills.
- High attention to detail in technical communication and documentation.
- Practical mindset and hands‑on approach to technical tasks.
- Self‑starter who can work independently and manage multiple tasks.
- Adaptable and thrives in a dynamic, fast‑paced environment.
- Strong written and verbal communication skills.
- Personal accountability, reliability, and a professional approach.
- Experience in a technical support role within a high‑tech environment.
- Degree in engineering or a technical discipline (2:2 or above or international equivalent).
- Strong mathematical background, particularly in coordinate systems, calculus, geometry and algebra.
- Diagnostic and troubleshooting skills.
- Experience with both software and hardware integration.
- Familiarity with customer‑facing support processes and ticketing systems.
- Proven ability to manage technical projects and work with diverse stakeholders.
- Good knowledge of customer industries (e.g., automotive, aerospace, robotics).
- Proficient in Windows, Microsoft Office and able to adopt new tools quickly.
- Full UK driving licence.
- Knowledge of OXTS products or similar technologies.
- Relevant industry experience or interest.
- Discretionary profit share bonus
- Holiday entitlement: 27 days plus bank holidays
- 5% employee and 5% employer contributions through our salary sacrifice workplace pension scheme
- Group Income Protection Insurance Scheme
- Death In Service Scheme
- Electric Vehicle Scheme
- Smart casual dress code
(Senior) Customer Support Engineer employer: OxTS
Contact Detail:
OxTS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land (Senior) Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at OXTS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical support scenarios. Think about how you'd troubleshoot complex issues and be ready to showcase your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer focus! During interviews, share examples of how you've built strong relationships with customers in the past. Highlight your ability to understand their needs and advocate for them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at OXTS.
We think you need these skills to ace (Senior) Customer Support Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the (Senior) Customer Support Engineer role. Highlight your technical support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from sharing examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their troubleshooting prowess and customer-focused mindset!
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate well-structured documents that are easy to read and understand.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at OxTS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software integration. Be prepared to discuss specific examples of how you've solved complex issues in the past, as this will show your problem-solving skills and hands-on approach.
✨Showcase Your Customer Focus
Since the role is all about building strong customer relationships, think of instances where you've gone above and beyond for a customer. Highlight your interpersonal skills and how you've effectively communicated technical information to non-technical users.
✨Prepare for Practical Scenarios
Expect to tackle some real-world scenarios during the interview. Practice explaining your thought process when troubleshooting a technical issue or guiding a customer through product selection. This will demonstrate your practical mindset and ability to manage multiple tasks.
✨Bring Documentation Samples
Since creating clear support documentation is key, consider bringing samples of your previous work. This could be user guides, troubleshooting documents, or any other relevant materials that showcase your attention to detail and communication skills.