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- Tasks: Create and manage customer-facing documentation for innovative tech products.
- Company: Join a forward-thinking tech company in Middleton Stoney.
- Benefits: Enjoy competitive pay, generous holiday, and health perks.
- Why this job: Make a real impact by translating complex tech into user-friendly content.
- Qualifications: Experience in technical writing and collaboration with engineering teams.
- Other info: Dynamic role with opportunities for growth and creativity.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We’re looking for a hands‑on Technical Author to take full ownership of our customer‑facing documentation across a growing product portfolio. In this role, you’ll lead the documentation strategy and deliver high‑quality content including “getting started” guides, API and configuration references, and full product technical manuals. The Technical Author manages the complete documentation lifecycle end‑to‑end, planning, writing, reviewing, and working closely with engineers and product teams to ensure our customers have clear, accurate, and accessible information that helps them get the most from our technology.
Key Responsibilities
- Own the documentation portfolio for current and upcoming products, defining scope, standards, and priorities.
- Produce clear, structured customer‑facing content including getting‑started guides, user manuals, installation and configuration guides, troubleshooting materials, videos, and reference documentation.
- Translate complex engineering concepts into accurate, accessible documentation for technical users and integrators, using a range of media and publication channels.
- Collaborate closely with product managers, engineers, and customer support to gather information, verify accuracy, and incorporate feedback.
- Create and maintain templates, style guides, and documentation workflows to ensure consistency across the product set.
- Manage documentation releases alongside product releases, keeping content synchronised with firmware and software updates.
Skills, Knowledge and Expertise
Essential
- In‑depth experience creating customer‑facing documentation for technology or engineering products (hardware, software, embedded systems, navigation/GNSS, networking, IoT, or similar).
- Proven ability to author both comprehensive product manuals and concise getting‑started guides.
- Experience launching technical documentation across different channels and media.
- A natural, collaborative approach that draws on technical and domain experts across the business.
- Experience working with cross‑functional engineering teams to gather subject‑matter expertise.
- Solid technical comprehension, with the ability to read engineering specifications, sample code, diagrams, and translate them into user‑focused content.
- Clear, concise technical writing skills combined with strong editing capability.
- Demonstrated ownership mindset with the ability to manage multiple documentation projects and release timelines.
Desirable
- Related degree preferred, not required.
- Experience with hardware, software, and API documentation, including sample code and advanced command descriptions.
- Familiarity with documentation publishing platforms (e.g., Read the Docs, Confluence, static site generators) and automated documentation build processes.
- Background or interest in navigation systems (GPS/GNSS), mapping, or vehicle/embedded systems.
Key Behaviours and Attributes
- Proactive, independent, and able to take full ownership of documentation efforts.
- Strong communicator and collaborator; able to ask the right questions and synthesise answers.
- Detail‑oriented with a focus on accuracy and usability.
- Comfortable balancing speed and quality in a fast‑paced product development environment.
Benefits
- Discretionary annual profit share bonus
- Holiday entitlement of 27 days plus bank holidays
- 5% employee and 5% employer contributions through our salary sacrifice workplace pension scheme with Scottish Widows
- Group Income Protection Insurance Scheme
- Private Medical Insurance
- Death In Service Scheme
- Electric Vehicle Scheme
- Smart casual dress code
Technical Author in Middleton employer: OxTS RD
Contact Detail:
OxTS RD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author in Middleton
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best documentation work. Include samples of user manuals, guides, and any other relevant content. This will give employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss how you've tackled complex topics in your previous roles. We want to see that you can translate engineering jargon into clear, user-friendly documentation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team and contributing to our documentation efforts.
We think you need these skills to ace Technical Author in Middleton
Some tips for your application 🫡
Show Off Your Writing Skills: As a Technical Author, your writing is your superpower! Make sure your application showcases your ability to create clear and concise documentation. Use examples of your previous work to demonstrate how you can translate complex concepts into user-friendly content.
Tailor Your Application: We want to see how you fit into our team! Tailor your CV and cover letter to highlight your experience with customer-facing documentation in tech. Mention specific projects where you've collaborated with engineers or product teams, as this is key for us.
Be Proactive and Detail-Oriented: In your application, show us that you’re proactive and detail-oriented. Mention any processes you’ve implemented to improve documentation workflows or how you’ve managed multiple projects simultaneously. We love candidates who take ownership!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at OxTS RD
✨Know Your Documentation Inside Out
Before the interview, make sure you’re familiar with the types of documentation the company produces. Review their existing customer-facing materials and think about how you would improve them or what additional content could be beneficial. This shows your initiative and understanding of the role.
✨Showcase Your Technical Writing Skills
Prepare samples of your previous work that highlight your ability to create clear and concise technical documentation. Be ready to discuss your writing process, how you gather information from engineers, and how you ensure accuracy in your content. This will demonstrate your expertise and attention to detail.
✨Be Ready to Collaborate
Since the role involves working closely with product managers and engineers, come prepared with examples of how you’ve successfully collaborated in the past. Discuss how you approach gathering feedback and incorporating it into your documentation. This will show that you’re a team player who values input from others.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s documentation strategy, tools they use, and how they measure the success of their documentation. This not only shows your interest in the role but also your proactive mindset and desire to contribute meaningfully to their documentation efforts.